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Jobs or company...

NEC PBX Technician

Salary undisclosed

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Dice

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

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TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.

TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.


Contract position of NEC PBX Technician Onsite- Rancho Cordova, CA

Description:

NEC PBX Technician

Onsite- Rancho Cordova, CA

Candidates need to relocate at their own expense.

  • Provide dedicated on-site legacy NEC PBX telephone system support for client sites in the Sacramento area.
  • This will include maintaining, upgrading, and decommissioning the existing NEC phone system.
  • The onsite technician must be NEC PBX (SV9500) certified for this support.

Roles & Responsibilities for this Managed Service:

  • -Technical support and troubleshooting
  • -System and component installation
  • -Customer telephone adds, deletes, moves and changes
  • -Customer feature adds, deletes and changes
  • -Customer voicemail adds, deletes and changes
  • -Customer ACD adds, deletes and changes
  • -Design and implementation of contact center call flows
  • -Customer GNAV adds, deletes and changes
  • -Review MA4000 alarms daily and take appropriate action
  • -Equipment testing and troubleshooting
  • -System operational knowledge and user training
  • -Support call resolution
  • -Document customer telephony network infrastructure in Wirepath
  • -Managing user requests and incident management workflow in ServiceNow
  • -Provide periodic system backups and preventive maintenance
  • -Take ownership of project life cycle
  • -Create appropriate documentation, including project timelines, schedules, diagrams, etc.
  • -Participate in and oversee installation and implementation
  • -PBX and LENS audits
  • -NEC backup phone system RED phones
  • -NEC elevator phones '
  • -Yellow emergency phones
  • -Follow up after installation to ensure smooth transition
  • -Understand voice analog, digital, and VoIP technologies
  • -Integration with Cisco CUCM, Unity Voice mail, SIP trunking
Yamini D
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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