Technical Support Analyst
Salary undisclosed
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Role: - Technical Support Analyst 2 -
Location: Virginia Beach VA
Duration: 5 Months
Local Candidate Only or DMV area
Description
- Ability to diagnose and resolve technical issues efficiently. This includes analytical skills to evaluate problems and implement effective solutions.
- Ability to explain technical concepts in simple terms to non-technical users.
- A strong focus on customer service is essential, as the role involves interacting with users who may be frustrated or anxious.
- Hands-on experience in a help desk or technical support role and experience with ticketing systems such as Service Now.
- The ability to prioritize tasks, manage time effectively, and maintain detailed records of issues and resolutions.
- Experience with Microsoft office software including Outlook, Word, Excel, Access, PowerPoint, and Internet Explorer.
- Proficiency in various operating systems (Windows, macOS, Linux), understanding of network fundamentals (TCP/IP, DNS, DHCP).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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