Analyst - IT Support Specialist
Salary undisclosed
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Company Description
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!
Job Description
Must-Have Skills:
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!
Job Description
- Configuration and upgrading of Windows, Mac, and Linux OS laptops
- Installation and configuration of software development-related applications and tools such as Visual Studio, SQL, Outlook, and VPN clients
- Diagnosing and troubleshooting software and hardware issues on laptops
- Providing support to all end users, both internal and external
- Managing meeting rooms (e.g., projector setup, calling devices)
- Managing network infrastructure, including access control and CCTV
- Coordinating with vendors and handling IT/networking assets across US locations as needed
Must-Have Skills:
- Strong troubleshooting and communication skills
- Basic knowledge of LAN, WAN, and Wi-Fi infrastructure
- Proficiency in Office 365, SQL databases, and other software or applications
- Knowledge of asset management
- Experience with handling access control systems and CCTV management
- Familiarity with managing meeting room equipment (e.g., projectors, calling devices)
- Ability to coordinate with external vendors for IT-related tasks
- This is an Onsite Position
- This position is for our NYC office, on need basis in our NJ office
- Salary range: $63K – $72K Gross (includes 10% org bonus
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