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Jobs or company...

Information Systems Analyst - SNOW Ticketing

Salary undisclosed

Apply on

Dice

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

Currently, we are looking for talented resources for one of our listed clients. If interested please reply to me with your updated resume or feel free to reach out to me for more details at

Title: Information Systems Analyst - SNOW Ticketing

Location: Ann Arbor, MI

Duration: 3 Months



Job Description:

Top Daily Responsibilities

  • Service Walk-Ups (Front-Line IT person) at IT Service Station for breaks, resolve issues, triage incidents, and requests of various IT Services.
  • Work on SNOW ticketing queue; creating help desk tickets.
  • Support Conference Rooms (Zoom) and User Cubical for break\fix.
  • Support and handle new hire tasks; provision new systems for replacement and new hires setup.

Additional Responsibilities:

  • Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers.
  • Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for viruses
  • Maintaining an inventory of PC hardware equipment and software programs
  • Providing relocation of PC systems as needed
  • Assisting with special projects on various issues as needed
  • Documentation; write and update documentation of all IT/Systems Processes
  • May conduct training programs designed to educate an organization's computer users about basic and specialized applications.

Must have:

  • Experience in supporting end-users (in person / remote) in a corporate environment.
  • Knowledge of Windows 10 operating system, Mac OS
  • Knowledge of general network and computer security
  • Be able to troubleshoot WIN 7/10, Office 365, computers/laptops SW and HW
  • Communication skills; be able to assist users and explain issues in non-technical terms so users to understand and communicate clearly with other team members verbally, writing, and processing flow charts
  • Excellent customer service skills, strong attention to detail with excellent follow-up are preferred, with a sense of urgency in daily interaction with users and team
  • Able to work independently as well as with a team
  • Able to lift 40+ pounds of technical equipment
  • Knowledge of ITIL and ITSM best practices

Nice to have:

  • 4-year college degree in a relevant field
  • Mac knowledge
  • Be able to troubleshoot video conference rooms
  • IT CompTIA certifications; 2+years
  • General knowledge of networking such as TCP/IP routing on WANs and LANs, switches, firewalls, VPNs, SAN, and wireless

About us:

At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R- Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.

For more relevant job opportunities please visit our website:

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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