Help Desk Technician

Title: Helpdesk Support Technician (Contract)- Job#5203

Location: Remote
Job Description:
Our client located in the Augusta, ME has an immediate opening for a Helpdesk Support Technician to join their team. The Helpdesk Support Technician will
Responsibilities

• Provide tier 1 support for enterprise applications, and the infrastructure divisions, including, where appropriate, research and proactive maintenance at the assigned colleges.
• Provide tier 1 technical support and administrative functions across the complete range of technologies
• Responsible for installing, configuring, and maintaining campus specific software and services based on their college assignment.
• The position is required to keep up to date on current computer technology in order to perform their duties and contribute to recommendations regarding policy development and improvements.
• May also provide input for the development of information technology plans for the college, working collaboratively with college employees, the Helpdesk Manager and Associate Chief Information Officer.

Required

• Bachelor's degree in Computer Science preferred
• Experience with helpdesk support
• Knowledge of Windows products
• Experience with Email migration
• Requiring a vast knowledge of multiple user and server hardware, software, and Software as a Service environments.
• Knowledge of complex design, image creation, implementation, upgrades, management, and troubleshooting of computers and labs on all campuses, as well as project management concerning computer/lab replacement cycles.
• Ability to coordinate and or perform installations, maintenance, troubleshooting, and repair of desktop and laptop computers requiring analysis and resolution.
• Ability to keep up to date on current computer technology in order to make informed recommendations regarding policy improvements and future needs in the computer labs, in working with faculty, and shared services staff.
• Ability to plan and assist students and faculty in the labs by demonstrating proper use of the equipment and use of hardware and software.
• Skilled in providing support in the research, development, and maintenance of desktop documentation (how labs are configured).
• Ability to communicate effectively orally and in writing.

About Delphi-US
Delphi-US is a national recruiting firm based in Newport, Rhode Island. We specialize in IT, Engineering and Professional Staffing services for premier corporations and a multitude of industries across the United States. We are the Peacemakers In The Talent War bringing the best and brightest talent to Employers of Choice, enabling critical project success, fostering progressive employment relationships, and promoting competitive advantages for our Clients and the Talent Marketplace we serve. Delphi accomplishes this with a proprietary skill-based and cultural matching process that results in higher qualified submissions along with increased interviews and offer rates. You ll find our team is highly experienced, friendly, professional and ready to advocate on your behalf, armed with industry trends, and an understanding of employer expectations.

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