Genesys Developer // Remote

Sr. Genesys Developer

Remote

Job Overview:

Key Responsibilities:

Solution Design and Implementation:

• Lead the design and implementation of Genesys solutions (e.g., Genesys Cloud, Genesys Engage) tailored to client requirements.
• Conduct comprehensive needs assessments and translate business requirements into technical specifications.
• Develop and execute project plans, ensuring timely and within-budget delivery.

Consulting and Advisory:

• Provide expert advice on best practices for optimizing contact center operations and customer experience using Genesys platforms.
• Conduct workshops and training sessions for clients to enhance their understanding and utilization of Genesys solutions.
• Identify opportunities for process improvements and propose innovative solutions to enhance client outcomes.

Project Management:

• Oversee and manage multiple projects simultaneously, ensuring adherence to project timelines and milestones.
• Collaborate with cross-functional teams, including developers, system administrators, and business analysts, to ensure successful project execution.
• Handle escalations and resolve complex issues that arise during the project lifecycle.

Technical Expertise:

• Demonstrate advanced proficiency in Genesys products and technologies, including configuration, integration, and customization.
• Stay current with the latest Genesys updates, features, and industry trends to provide informed recommendations and solutions.
• Troubleshoot and resolve technical issues, providing root cause analysis and long-term solutions.

Client Relationship Management:

• Build and maintain strong relationships with clients, acting as a trusted advisor and primary point of contact.
• Gather feedback and assess client satisfaction to ensure high levels of service and continuous improvement.
• Prepare and present detailed reports and recommendations to clients and senior management.

Mentorship and Leadership:

• Mentor junior consultants and team members, providing guidance and support to enhance their skills and career development.
• Contribute to the development of best practices, methodologies, and documentation for Genesys consulting services.

Qualifications:

• Education: Bachelor s degree in Computer Science, Information Technology, Business, or a related field. A Master s degree or relevant certifications (e.g., Genesys Certified Professional) is preferred.
• Experience: Minimum of 10 years of experience in consulting, designing, and implementing Genesys solutions.
• Technical Skills:
• Expertise in Genesys Cloud, Genesys Engage, and other Genesys products.
• Strong understanding of contact center operations, CRM systems, and related technologies.
• Proficiency in scripting languages, API integrations, and database management.
• Project Management: Proven experience in managing complex projects and leading cross-functional teams.

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