Technical Services Technician

KLC Consulting, Inc.

Requirement for: Technical Services Technician Pompano Beach, Florida

Contact: Maggie Manning: , Email:

Client: Florida Department of Transportation, Pompano Operations Center

Closes: September 23, 2024 by 5pm EST

For Term: Through 6/30/2025, with possible extension, based on excellence in work provided, need and budget availability.

Summary: Responsible for supporting all technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Provide top-tier service and support with clear and concise communication and follow- through.

Duties and Responsibilities:

• Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners
• Assists in coordinating audiovisual setups and video conferencing support
  • Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.)
  • Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)
• Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM).
• Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.
• Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software.
• Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11
• Collaborate and assist with other areas of the IT department on projects and initiatives
• Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday
• Participate in after-hours (evening & weekend) on-call rotation
• Travel to remote locations to provide support, as needed
• Perform other duties as assigned
• Ability to lift 50 pounds

Note: As a member of the technology team, they need the ability to be contacted to respond to requests /incidents. The vendor is required to provide the contractor with a smartphone with data service that complies with FDOT agency security requirements. Smartphones must be able to receive security updates from the manufacturer or carrier and maintained throughout the contractor's tenure at the agency. The contractor will utilize mobile applications such as Outlook, Teams & ServiceNow, which should also be kept up to date through the platform application store.

Telecommuting:

• The position is designated as a hybrid role, with a general expectation of working onsite for two to three days per wee The specific number of onsite days may vary depending on workload, project demands, or team collaboration needs. Flexibility will be provided to accommodate both business priorities and individual responsibilities, ensuring a balance between remote and in-person work.
• This arrangement allows your employee to conduct all or some of the employee s work away from the official worksite during all or a portion of their established work hours on a regular b
• Your employee s participation in the Telework Program is discretionary based on the approval of the Department and the employee s immediate supervisor or manager and is in no way to be considered an entitlemen Participation may be terminated by the employee or Department via email, at any time.
• Your employee who is new to FDOT should be successful in their position for at least six (6) months before being considered for telewo
• The use of a teleworker s personal equipment for teleworking requires a written request from the teleworker and approval from the appropriate District Secretary, Executive Director, or Assistant Secretary.
• Equipment provided by the teleworker shall be at no cost to the Department and will be maintained by the telework Use of Department-owned computer equipment and peripherals is subject to Cost Center Manager approval and the availability of equipment and funding. Teleworkers must maintain a home Internet service with sufficient upload and download speeds capable of supporting all required work activities.
• The Department will not provide or reimburse the cost for any equipment, installation fees or monthly service charges for teleworkers to have the required Internet connectivity. Department-owned computer equipment and peripherals must be protected against damage and unauthorized use. When IT support is needed and cannot be accomplished remotely, teleworkers must bring their Department-owned equipment to their designated office for suppor Teleworkers may not use Department-owned equipment, or software for personal activities.
• The Department is not responsible for operating costs or any other costs associated with setting up or maintaining the telework location such as furnishings, maintenance, repairs, utilities, e

Must Complete the Exhibit E - Resume Self-Certification Form (See Attachment)

Must Complete the following Education, Experience, and Skills Matrices

Education	Degree / Date of Graduation	University / School
High school diploma or equivalent;
Associate s or Bachelor s Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience. Is a plus.

Certification	Certification / Date of Certification	Trainer / Certifier
Additional certifications is a plus.

Required Skills	Years of Experience	Year Skills Last Worked
0 to 1 year of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills.
IT Enterprise experience is preferred
Ability to learn new systems and software in a fast-paced environment.
Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.
Ability to manage multiple priorities and work independently or as part of a team.
Capacity to perform in high-pressure situations, with strong organizational and time-management skills.

Duties and Responsibilities	Years of Experience	Year Skills Last Worked
Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners
Assists in coordinating audiovisual setups and video conferencing support
Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.)
Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)
Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM).
Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.
Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software.
Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11
Collaborate and assist with other areas of the IT department on projects and initiatives

Duties and Responsibilities	Yes / No
Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday
Participate in after-hours (evening & weekend) on-call rotation
Travel to remote locations to provide support, as needed
Perform other duties as assigned
Ability to lift 50 pounds

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