Client Identity Service Owner

Job Title: Client Identity Service Owner Location: Richmond, VA (ON SITE: 4 days a week on site required (No Exceptions!) Duration: 06 months of contract.

ABOUT THE ROLE
The purpose of this position is to manage delivery for the Client Identity service which is in the Enterprise solutions directorate. This position responsible for developing and promoting the Client Identity service.

• The position will utilize ITIL and other principles to gather requirements, identify customer demand and develop the service that leverages the existing expertise and infrastructure.
• Identify opportunities for to revise the solution.
• Develop and implement processes to ensure the solution is delivered to customers in an efficient and effective manner.
• Provide strategic direction for delivery of the Client Identity service.
• The position will ensure the service aligns with evolving customer needs and compliance requirements.
• The position will be responsible for working with customers and vendors to identify opportunities and ensure consistent delivery.

Skill Matrix:

Skill	Required / Desired	Amount	of Experience
Demonstrated service management skills.	Required	10	Years
Knowledge and experience with identity management tools.	Required	10	Years
Knowledge and experience with single sign-on tools.	Required	10	Years
Understanding of best practices in service management including contract and vendor management.	Required	10	Years
Proven ability to manage delivery of the service with Service and Operational Level Agreements.	Required	10	Years
Demonstrated ability to adequately plan and meet delivery objectives and maintain adequate service levels in a highly dynamic, complex environment.	Required	10	Years
Excellent verbal and writing skills, along with the ability to develop and effectively communicate complex technology concepts and materials to a dive	Required	10	Years
Experienced in creating and managing budgets.	Required	10	Years
Demonstrated ability to develop and maintain good customer working relationships	Required	10	Years
Demonstrated ability to work with all levels of management, customers, and vendors.	Required	10	Years
Understanding of outsourcing contracts and the service delivery management implications.	Required	10	Years
Experience in enterprise security and maintaining compliance per security standards.	Required	10	Years
Experience with Client/Stakeholder management and preparation of proposal / technical presentations is required.	Required	10	Years
Previous service delivery experience	Highly desired
College degree in Information Technology or an associated discipline.	Highly desired
ITIL certification	Highly desired
Experience in the State and Local government managed services	Highly desired
Knowledge of Information Technology security standards such as SEC530	Highly desired
Knowledge of NIST SP 800-63-4	Highly desired

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.