Sr Google/Genesys Cloud Developer

Responsibilities:

• Lead the design, development, and implementation of Google and Genesys Cloud solutions, including migrations, integrations, and enhancements.
• Design and develop Google Dialogflow bots to enhance customer self-service capabilities.
• Conduct discovery workshops to understand client business requirements and translate them into technical specifications.
• Develop and maintain technical documentation, including call flows, design documents, and training materials.
• Provide technical training to the customer on Genesys Cloud and Google Dialogflow.
• Collaborate with project managers to ensure projects are delivered on time, within budget, and meet quality standards.
• Act as a key technical POC for the customer to assist with troubleshooting issues involving Google and Genesys .
• Stay up-to-date on the latest Genesys and Google Cloud features and best practices.
• Mentor junior developers and share knowledge across the team.

Requirements:

• 5+ years of experience in Genesys Cloud architecture, design, and implementation.
• Experience leading Genesys Cloud migrations from legacy on-premise platforms.
• Strong understanding of Genesys Cloud call flows, routing, IVR, and reporting.
• Experience with Genesys Cloud APIs and third-party integrations.

• MUST have cloud dev experience.

• Experience with Google Dialogflow CX design, development, and implementation.
• Excellent communication, collaboration, and client-facing skills.
• Strong Software Development background.
• Strong problem-solving and analytical skills.
• Experience working in an Agile/Scrum environment.

Preferred Qualifications:

• Bachelor s degree in Computer Science or related field.
• Genesys Cloud certifications.
• Experience with other contact center technologies, such as Avaya, Cisco, and Amazon Connect.

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