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Jobs or company...

Technical Writer

Salary undisclosed

Apply on

Dice
Original
Simplified

Direct Hire
Local candidates preferred- Philadelphia, PA
No sponsorship- must be eligible for hire
No 3rd party consultants Overview:
Our client is growing! This is a DIRECT HIRE Role! Our client is currently seeking an experienced Technical Writer to join their Product and Software Architecture Teams to enhance their current system architecture documentation. This Technical Writer will have strong documentation skills and to help drive the delivery of the organization s products and services. Our client is an innovative, global, ecommerce and platform-as a-service organization that is transforming the way payments are secured and processed. Our client is a leader across the globe in several industries including retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. Our client s innovative solutions across areas including payments, security, identity and data analytics are available on all popular ecommerce avenues in-stores, online and from your mobile devices. They are supported by rapid API adoption which enhances performance. Our client s platform operated on a single technology stack allowing for the ability to scale globally.

Ideally, Candidates should be commutable to Philadelphia HQ working onsite 1-2 times per week. They will also consider candidates located on the East Coast that travel in monthly. The office is easily commutable by car or train.
Job Description

  • The Technical Writer reports to the Platform Solutions team and is focused on delivering detailed and easily understandable documentation for both internal teams and external clients.
  • The Technical Writer will work closely with project managers, engineers, testers, analysts, stakeholders, and various subject matter experts.
  • This person will create user guides, instruction manuals, and other supporting documentation to ensure that users and clients have the resources to properly utilize service offerings.
  • The successful candidate will need to work with SMEs across the organization to understand business and technical processes in order to create thorough and accurate documents for users and clients.
  • The Technical Writer will directly impact how users and clients interact with and use a variety of services. They will also be involved with preserving critical, client-sensitive information, improving training quality, and improving customer satisfaction through clear and concise documentation.

Qualifications/Skills

  • Bachelor s degree or higher from an accredited college or university A modest preference will be given to those who have studied STEM or business disciplines.
  • 5-7 years of Technical Writing experience focused in the documentation of system architecture, design and workflows
  • Ecommerce, Payment Industry or similar industry experience required
  • Must have Strong understanding of API Integrations and have documented API System Architecture previously
  • Understanding of Microsoft/ .NET Platform environment and ability to demonstrate understanding .NET of application architecture, application integrations and API Connections
  • Experience writing step by step processes for system integrations through API connections
  • Ability to ask the right questions to close the gap in requirements
  • Candidates must be adept at synthesizing, simplifying, and conveying complex concepts into information that can be digested by a less-technical audience.
  • Comfortable working in a fast-paced, somewhat unstructured, and entrepreneurial environment; a demonstrated willingness to identify business needs and propose approaches for adding structure is a huge plus.
  • Capable of understanding client issues and requests, and then translating them into an appropriate deliverable or request.
  • Self-starter, quick learner, high energy Candidate must be able to work autonomously and be dynamic when priorities shift.
  • Seeking individuals who are passionate about technology and want to dig into the details of the platform and services we provide, both technically (how they work) and from a merchant s perspective (how they are used).
  • The role will be multifaceted and is expected to entail engagement with team members from virtually every group within the customer
  • Familiar with software used by BAs, PMs, and in similar roles Ideal candidate will have experience with some combination of MS Project, Lucid Chart, MS Office, Jira, Confluence, and Baslamiq.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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