Voice Engineer (NICE Systems)

Must work W2 (no C2C)
Hybrid: Candidates must work onsite 3 days a week
Description:
The NICE Engineer is responsible for implementation of call recording and speech analytics solutions. This role is also responsible for debugging issues and providing post production support until any solution delivered is stable and formally transitioned to the L2 and L3 production support teams.
Qualifications / Experience:
* 5+ years significant hands on technical experience in engineering and implementing call recording and speech analytics solutions
* Quickly adaptable to learn new systems, technologies, and business knowledge
* Satisfactory technical writing skills, ability to create and maintain project and product documentation
* Excellent analytical and communication skills
* Strong foundation of programming fundamentals
* Understanding of computer networking concepts and SQL
* Strong knowledge of software installation and distribution technologies and methodologies
* Experience with deploying and integrating through formal productive delivery channels, release concepts
* Ability to work independently, taking initiative, displaying self motivation and dedication
* Ability to work in a team environment with a consistent process oriented methodology
Technology
NICE Platform Suite- Call recording and Analytics
Understanding/experience with web application communication protocols - SOAP, HTTP, XML etc
Basic knowledge of SQL
Working knowledge of application setup, support, and configuration
Eligibility requirements apply to some benefits and may
depend on your job classification and length of employment. Benefits are
subject to change and may be subject to specific elections, plan, or program
terms. If eligible, the benefits available for this temporary role may include
the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax
contributions available
Life Insurance (Voluntary Life & AD&D for the
employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.