Support Analyst

Description:
Our client is seeking a Support Analyst who will independently perform configuration, troubleshooting, testing and analysis tasks as well as supporting day to day business operations of packaged software applications. These activities include monitoring ticket queues and responding to incident tickets received from the service desk as well as processing change requests and ensuring resolution of technology issues

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $50 - $60 / hr. w2

Responsibilities:

• Supports team efforts to configure and maintain packaged software applications across multiple areas of the application. Maintenance may include support of end users in business specific areas or processing, reconciliation and reporting within the system.
• Perform necessary investigation, analysis and evaluation to determine feasibility of implementing new functionality to address business needs or system issues.
• As part of a team, supports requirements gathering for new or modified packaged system functionality by understanding end user processes and through knowledge of the specific packaged application.
• Participates in small to medium system updates impacting single modules to support business processes.
• Participates in the configuration, testing and installation of new system functionality against the business requirements.
• As part of the team, maintains clear concise and accurate documentation for processes and configurations. Ensure documentation is kept up to date and in the proper shared, accessible location.
• As a part of the team, contributes to developing estimates of time and effort required to implement or modify system configurations. Produces necessary work/test plans for accomplishing these efforts.
• Can communicate effectively and work as a team member both within information services and across other groups in support of goals and objectives.
• Develops and executes basic reports using a variety of applications to assist

Experience Requirements:

• Bachelor's Degree or equivalent work experience or training experience
• Minimum of three (3) years of experience supporting packaged applications or other related discipline
• A minimum of three (3) years of domain knowledge in area supported by packaged application preferred. (E.g. Finance, Claims, Insurance Accounting)
• Solid verbal and written communication skills
• Solid Interpersonal skills
• Ability to coordinate activities with team members and other stakeholders.
• Excellent customer service skills.
• Must have a strong work ethic, and a positive attitude.
• Ability to work independently or on a team
• Ability to multi-task and change priorities with effective results.
• Knowledge of configuration within a packaged/ customizable off the shelf software application.
• Working knowledge of a business domain area as it relates to the applications.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact

About Eliassen Group:

Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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