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ServiceNow FSO Tech Lead

Salary undisclosed

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Job Title: ServiceNow FSO Tech Lead
Work Location : Saint Paul, MN (Onsite)
Position: Fulltime
Job Description:
Skills
ServiceNow-FSO
Customer Service Management
Custom Applications
ITSM
Integrations
Technical Skills: (Primary)
  • Hands on experience in implementing ITSM FSO CSM etc
  • Client and Server APIs i e GlideDialogWindow GlideForm GlideAggregate GlideRecord etc
  • Validate requirements and highlight discrepancies
  • Design solution and suggest technical best practices
  • Provide domain architecture and the technical aspects of the project
  • End to end guidance and review of FSO Implementation customization in ServiceNow
  • Participate in requirement gathering meetings and provide inputs to the developers based on the requirements
Technical Skills (Secondary Nice to have, NOT MANDATORY):
  • Ensure information is accurate and feasible
Soft Skills
  • As this is an onsite role, must have strong written and oral communication skills.
  • Insurance Domain Knowledge
  • Strong ability to work with client stakeholders.
  • Requirement Review and Work Effort Estimation
Certifications
  • ServiceNow Administration certification
  • ServiceNow Implementation Specialist Certification FSO ITSM various tracks
  • ServiceNow Master Architect Certification optional
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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