Senior Account Manager - Exterior Services

Description

Supercharge your career here at Powerhouse!

We are looking for an Account Manager to join our team!

Come work for an industry leader with consistent growth, explore multiple business lines, and experience an individualized development plan to help ensure you hit your professional potential.

What’s In It For YOU

• Medical, dental, vision, Short-Term Disability, Long-Term Disability, Life Insurance and additional voluntary plans.
• 401(k) Retirement Plan with company match.
• PTO, 11 Company Holidays and Paid Parental Leave
• Wellness activities and an onsite gym
• Ongoing professional development and continuing professional education.
  
  

Requirements

What YOU will do:

• CP Replacements / Upgrades / Development - Initiative coordination
• Manage Whole Team
• Service Request Management
• Coordinate CP escalation with FOM
• Milestone Escalation/Resolution
• NTS Review and Resolve
• Client Calls
• QBR's
• WFA Follow Up
• Customer Reporting
• Variances
• Proposals
• Warranty Programs
• Invoicing and Aging
• Snow Recon
• Internal WO Financial Management
• May oversee a varying number of indirect and direct team members at any given time, determining training needs and schedules, and identifying growth opportunities.
• Review team performance against Service level agreements with improving scores, analyzing trends.
• Ensure work orders are completed each month are accurate and prepared for invoicing to assist in month end financing, also analyzing for trends and adherence to SLA parameters.
• Completion of highly escalated work orders and/or high visibility projects.
• Reviewing Key performance indictors and implementing SOPs.
• Develop positive client relationships, oversee client escalations, and run client calls and Quarterly Business Review.
• Own account and vertical-level finances, track financial performance, ensure adherence to billing terms, and maximize profitability.
• Foster cross-departmental relationships through cooperation.
• Handle after-hours tasks and collaborate on business development and financial challenges.
• Support department initiatives, identify improvements, and provide executive reporting.
• Travel as required.
  
  

What YOU Bring

• Bachelor's degree in Business Administration or related field
• Minimum of 5 years of experience in account management
• Proven track record of managing and growing key accounts
• Previous experience in Exterior Services/ Facilities Maintenance a plus.
  
  

Technical Skills: Proficient in Microsoft Office and CRM software Intermediate to advanced Excel skills necessary.

Equal Opportunity Employer/Disability/Veterans