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Production Support Analyst

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Job Title: Production Support Analyst

Location: Bloomfield, CT / Austin TX

Type: Contract

Work model: Hybrid

Exp: 10+ years

Job Description:
Monitor and troubleshoot production issues for various systems and applications
Collaborate with cross-functional teams to identify and resolve production issues
Perform root cause analysis and provide solutions to prevent future issues
Create and maintain documentation related to production issues and resolutions
Implement and maintain processes and procedures to improve production support
Provide daily, monthly and yearly reports on system usage, performance and issue status
Coordinate with development teams to ensure proper deployment and release of software and updates
Understand application code to apply emergency fixes to resolve outages if necessary
Maintain a strong and collaborative relationship with delivery teams and consuming application teams
Evaluate application performance and certify operational readiness for new installations and updates
Participate in on-call rotation and respond to production issues after business hours

Required qualifications to be successful in this role
Bachelor s Degree with at least 8+ years of experience in Production Support related role:
Solid understanding of RESTful APIs and Web Services and message formats such as JSON and XML/SOAP
Strong technical skills in Java, Python, SQL, Linux and scripting languages
Good understanding of JVM memory and Garbage collection
Ability to troubleshoot and resolve complex production issues efficiently
Excellent problem-solving and analytical skills
Effective communication skills to collaborate with cross-functional teams effectively
Experience in security concepts such as TLS, SSL certificates, authentication and authorization mechanisms
Experience with monitoring and metrics tools such as Splunk and DynaTrace

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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