**Sr. IT-Service Desk Support**

Title: Sr. IT-Service Desk Support

Duration: Long Term

Duration: Questa, New Mexico

Job description:

-7 years experience

-The Service Desk Agent provides a single point of contact to resolve or escalate various computer related issues and /or incidents.

-The Agent manages requests via service desk software that tracking, follow-up and closure of incidents.
-Trouble ticketing, triage, fixes, and dispatch, end-to-end problem management (ITSM), Access Control, Password Reset, problem resolution through technical scripts and knowledge base.

For Applications: How To's, Printer Installations, GUI installs / updates

-Staffing & Scheduling of project Manage Customer needs (Service Level Agreement)

-To evaluate the current Helpdesk processes, staff and staffing responsibilities and flows and identify gaps and commonalities implement short term/interim solutions to meet the Enterprise Plan requirement accessibility-

-Be a strategic asset that is integrated with the organization it supports.

-Risk Management Suggest and implement the best practices of Industry.

-Serve as a single point of contact for Customer Develop solutions to meet the Enterprise Plan requirement accessibility.

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