Implementation Engineer

Implementation Engineer- Onsite in St. Paul, MN

12+ month contract

Position Specific Description
We are seeking an experienced Implementation Engineer with experience in large scale customer deployments to join our Customer Implementation team. The position will interact with all business units in CLIENT and focus on post-sales implementation of our software solutions at customer sites. Employees in this role are analytical and creative problem solvers with a successful track record of handling large-scale, high-profile deployments and deadlines.
Job Overview
This position is primarily a Professional Services role where you will help new customers deploy, configure, and use the CLIENT software platform to meet their specific needs. The role may also include working with the Software Development team to create and test new product features. The ideal candidate will be highly technical, have great communication skills, and be hyper-focused on customer success through the course of the project and in the early weeks of operation.
Job Duties & Responsibilities
Deploy and configure CLIENT software at customer sites.
Help develop operational procedures and playbooks
Provide input on product enhancements and training opportunities that would improve customer deployments
Partner with other departments including, but not limited to sales, marketing, engineering, training, and customer support.
Develop scripts and tools to support deployments, make small product enhancements
Diagnose software performance or algorithm performance issues leading to customer dissatisfaction and determine the solution to be implemented
Proactively identify issues and drive continuous improvement across the company
Respond to customer queries in a timely and accurate manner

Required Qualifications
Bachelor s Degree in either Business or Technology related disciplines
Minimum 5 years of professional experience in technology-related field
Strong decision-making ability and willingness to support rapidly changing initiatives
Proactive and confident in working with customers
Must understand technical issues and see the "big picture" in all engagements
Strong technical background in software, data science or IT
Creative thinking, able to bring new ideas to help solve client problems
Deep understanding of data-driven business models and processes

Preferred Qualifications
Experience in the energy industry
Experience with data analytics

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.