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ServiceNow Technical Architect

Salary undisclosed

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Dice
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Job Title: ServiceNow ITOM Architect
Location: Mclean, VA // Dallas, TX
Duration: Direct Hire

Job Description:
Client offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

Primary Responsibilities
Lead the strategy and design of ServiceNow ITOM initially focusing on discovery data integration into the CMDB
Collaborate with Product Management and the rest of the ServiceNow leadership team to drive implementation of new ITOM capabilities as part of the overall ServiceNow roadmap
Lead efforts related to consuming additional data sources into the CMDB
Work collaboratively across business and technology services to evolve and mature CMDB
Key SME on various company-wide and IT initiatives which have a CMDB impact
Communicate changes to discovery that will impact the SACM data or processes
Stay current on ServiceNow products and applicable ServiceNow discovery and integration technologies related to the CMDB, CSDM, Configuration Management, and SACM
Support, enhance, and maintain existing out of box and custom patterns to discover on premise and cloud infrastructure
Develop and implement new discovery patterns
Drive discovery remediations and/or troubleshooting efforts either on request or proactively
Provide visibility to performance and issues related to discovery
Provide direction and support to junior team members
Mitigate risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior
Must have:
8 years' experience architecting and implementing ServiceNow ITOM capabilities at multiple organizations
Lead the strategy and design of ServiceNow ITOM initially focusing on discovery data integration into the CMDB
Maintaining and enhancing existing ServiceNow discovery and experience with discovery in a hybrid environment
Initial deployment(s) of ServiceNow discovery
Experience with pattern discovery
Be and SME (Subject Matter Expert) various company-wide and IT initiatives which have a CMDB impact (SME-level understanding of ServiceNow CMDB hierarchy)
Common Service Data Model (CSDM)
ITIL Certified (Foundation v3 or v4)
ServiceNow Discovery Certification

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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