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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

?ITS?Support Technician

Salary undisclosed

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Dice

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

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ITS Support Technician - Houston

iSphere, a leading IT solutions provider, is seeking a talented and experienced ITS Support Technician for a long-term opportunity to join our team in Houston. As an ITS Support Technician, you will play a crucial role in providing level 3 support to both internal and external customers, ensuring the smooth operation of their computers, applications, and related technologies. This is an excellent opportunity for someone with networking experience and a passion for delivering exceptional customer service.

Key Responsibilities:
- Take ownership of critical customer incidents, effectively communicating with customers and escalating issues when necessary.
- Maintain and update Service Desk practices to ensure efficiency and standardization.
- Provide prompt solutions, workarounds, and advice to customers using POS applications or related third-party products.
- Proactively support business partners by maintaining technical expertise and understanding their unique needs.
- Create and manage service request tickets using our Ticketing System.
- Resolve Service Desk requests related to computers, printers, hardware, and applications.
- Keep end users informed of the status of their requests and escalate issues as needed.
- Monitor systems to identify and address outages promptly.
- Deliver exceptional customer service in person, over the phone, and via email.
- Record and report on technical issue resolutions to both end users and management.
- Assist stores with reconciling tickets, accounting, billing, payment, and refund issues.
- Provide guidance and support to other ITS Support Technicians.
- Collaborate with vendor support contacts to resolve technical problems with desktop computing equipment, software, and peripherals.

Knowledge Requirements:
- Strong networking skills, including VPN/VLAN configuration.
- Familiarity with remote access software.
- Proficiency in Microsoft Office Products.
- Experience with Cisco Meraki.
- Broad understanding of hardware and software systems.
- Familiarity with Ticketing Systems.
- Knowledge of Remote Desktop and Exchange/Active Directory.
- Good working knowledge of IP addresses.
- Understanding of telephony, internet, and wireless technologies.
- Familiarity with mobile devices.
- Basic math skills.

Professional Experience:
- 5+ years of technical support experience, particularly in IT networking.
- 5+ years of customer service experience.
- Retail and/or technology background preferred.
- Experience supporting IT projects.

Education/Training:
- High School diploma or equivalent, with at least three years of related experience or training.
- Ability to read and interpret reports, safety rules, and procedure manuals.
- Strong written and verbal communication skills.

Join the iSphere team today and be a part of a dynamic and growing company that values its employees and provides excellent career opportunities. Apply now to take the next step in your IT career!

Keywords: ITS Support Technician, IT jobs in Houston, IT support, networking, customer service, technical support, Houston IT jobs, IT careers.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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