Desktop Support in Trenton, NJ - 747441
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This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
One of our premier clients is looking for a Desktop Support in Trenton, NJ for a contract position. If interested, please submit your resume ASAP indicating (1) current location (2) desired hourly rate, W2 or 1099? (3) Your email address.
RESPONSIBILITIES:
Providing on-site computer/tablet/peripheral technical support including but not limited to answering inquiries, resolving computer, network, application and Internet connection issues via phone, e-mail, and remote connection or in person and walk user through problem-solving process.
Identify and escalate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location.
Prepare activity reports and re-direct non-deskside problems to the appropriate project team resource.
Responsible for imaging computers, encrypting hard drives and deploying new/re-imaged computers.
REQUIRED SKILLS:
Professional work experience providing hands-on/physical Deskside PC/Laptop/Tablet support
Professional work experience supporting and troubleshooting PC's running Windows 10 and 11
Professional work experience troubleshooting Dell pc hardware issues.
Professional work experience supporting trouble shooting PC peripheral devices
Professional work experience with the most recent version of the Microsoft Office Suite
Professional work experience imaging computers and physically setting up computers/monitors such as SCCM
Professional work experience using remote assistance tools such as Quick Assist or GoToAssist
Professional work experience using and supporting Office365 (Teams, Email, OneDrive, SharePoint)
Possesses user friendly customer service skills
Experience with Absolute Computrace.
Experience with hard drive encryption tools such as Bitlocker.