Behavioral Health Care Manager

Position Overview: The Behavioral Health Care Manager (BHCM) plays a pivotal role in the implementation and management of the Collaborative Care Model (CoCM) within a primary care setting. The BHCM works closely with primary care providers (PCPs), psychiatric consultants, and other healthcare team members to deliver evidence-based behavioral health interventions. The primary goal is to enhance the mental health outcomes of patients by providing effective, patient-centered care coordination, assessment, and intervention.

Key Responsibilities:

Care Coordination & Case Management:

• Coordinate care and facilitate communication between patients, primary care providers, psychiatric consultants, and other healthcare team members.
• Develop and implement individualized care plans in collaboration with the patient and the healthcare team.
• Monitor patient progress and adjust treatment plans based on clinical guidelines and patient outcomes.
  
  
  

Patient Engagement & Support:

• Conduct initial behavioral health assessments, including standardized screening tools for depression, anxiety, and other mental health conditions.
• Provide brief, evidence-based therapeutic interventions (e.g., problem-solving therapy, motivational interviewing).
• Educate patients on their diagnosis, treatment options, and self-management strategies.
• Offer proactive follow-up and ongoing monitoring of symptoms, treatment adherence, and patient satisfaction.
  
  
  

Collaboration & Consultation:

• Work closely with the psychiatric consultant to review cases, refine treatment plans, and adjust interventions as needed.
• Communicate regularly with the primary care team to ensure integration of behavioral health care within the patient’s overall treatment plan.
• Participate in team meetings, case reviews, and quality improvement initiatives.
  
  
  

Data Management & Documentation:

• Maintain accurate and up-to-date patient records, including assessment notes, care plans, progress updates, and treatment outcomes.
• Utilize the electronic health record (EHR) to document all patient interactions and clinical decision-making.
• Track and report on key metrics related to patient outcomes, care management activities, and program performance.
  
  
  

Professional Development & Compliance:

• Stay current with best practices and evidence-based guidelines in behavioral health and integrated care.
• Participate in ongoing training and development opportunities.
• Adhere to all legal, ethical, and organizational policies regarding patient care, confidentiality, and documentation.
  
  
  

Qualifications:

• Education: Degree in social work (MSW), counseling, psychology, or a related field.
• Licensure: Licensure as a social worker (LCSW, LICSW), professional counselor (LPC), or equivalent in the state of practice.
• Experience: Minimum of 2 years of experience in behavioral health care, preferably within a primary care or integrated care setting.
• Skills:
• Strong knowledge of behavioral health assessment and intervention strategies.
• Proficient in care coordination and case management.
• Excellent communication and collaboration skills.
• Ability to work independently and as part of an interdisciplinary team.
• Familiarity with electronic health records and data management systems.
  
  
  

Preferred Qualifications:

• Experience with the Collaborative Care Model (CoCM) or other integrated care frameworks.
• Certification in relevant therapeutic interventions (e.g., CBT, DBT, PST).
• Bilingual/multilingual capabilities
  
  
  

Equal Opportunity Employer Statement:

HRESG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.