FTP / MFT Engineer

Job Qualifications:
Bachelor's degree and/or 3+ years of Managed File Transfer (MFT) experience.
5+ years experience in a MFT environment.
5+ years of experience working in a trouble shooting role.
5+ years of experience with network connectivity and communication protocols (FTP, SFTP and HTTPS).
5+ years of proficiency with Linux and Windows platforms.
5+ years of experience with a ticketing system.
Strong knowledge of IT Network and Security protocols.

Responsibilities:
Work with little or no supervision to provide incident resolution for a tier 0 Managed File Transfer(MFT) environment.
Accurately document customer issues, their resolution and provide workarounds as applicable.
Interface with other teams within the department to ensure escalations are handled.
Understand IT operational policies and security requirements.
Understanding of networks, scheduling systems and monitoring tools.
Create knowledgebase articles (FAQ/Solutions) that provide technical value to users.

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