Lead Research Ops Program Manager

JOB DESCRIPTION

T he Lead User Experience (UX) Research Operations Program Manager plays a crucial role in supporting and enhancing the impact, scale and efficiencies of user research. As a lead-level professional with significant knowledge in UX research and its optimization, the incumbent will work closely with UX researchers, designers and key stakeholders across the organization to contribute to UX research success. The incumbent will help optimize UX research activities by defining, establishing, and maintaining operational efficiencies to manage and scale UX research. They will craft participant recruitment processes, assist in research planning activities, manage the research tool suite and facilitate UX research knowledge management activities. The UX Research Operations Program Manager will leverage their strong communication skills and UX expertise to define, share and socialize the value of UX research throughout the organization. This role requires experience in UX/UI design and research principles, practices, and methodologies, project management skills and collaboration abilities to work effectively across teams.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.

RESPONSIBILITIES

• Create and implement processes for finding, recruiting, screening, scheduling, and compensating a diverse group of research-study participants (participant management)
• Lead and support the development of research strategies, timelines, and plans to facilitate research. Craft research proposals and present plans to internal stakeholders (research planning)
• Understand methodology best practices and techniques, collaborating with UX researchers to define standard processes and approach for executing research initiatives while leading the creation of research playbooks. Proactively identify internal processes, templates, and guidelines to improve team optimization and documentation (methodology)
• Take ownership of managing specific research tools and software, ensuring they are up to date and accessible to the research team, and providing basic training or support as needed. (tooling)
• Contribute to the creation and maintenance of documentation standards for research processes and champion the consistency and clarity in research documentation and reporting. Organize data across research studies and ensuring that it is findable and accessible to others. (knowledge management)
• Support the management of specific aspects of user research projects, including participant scheduling, stakeholder coordination, participant compensation, and working to have a smooth execution of research activities. (coordination)
• Define processes and approach for maintaining research data, including participant information, consent forms, and research findings, while ensuring compliance with data privacy regulations. (research data management)
• Take the initiative to establish effective communications to cross-functional teams, UX team and stakeholders, facilitating knowledge sharing and coaching sessions in collaboration with researchers and UX management.
• Craft educational materials and execute special projects to enable people who do research to hone their skills while building culture in collaboration with researchers and the design thinking team
• Define and track Key Performance Indicators (KPI's) for the Research team, support the creation of case studies and impact stories.
• Create and maintain a portfolio of all upcoming and active studies, and align with internal partners as needed
• Manage capacity planning for UX Research by analyzing current and future business needs, researcher availability and implement capacity plans that ensure optimal resource utilization.
• Give presentations to internal stakeholders on the UX research practice, research proposals, and other pertinent topics.

QUALIFICATIONS

Education

• Required
  • Bachelor's degree in design, business, Computer Science, psychology, anthropology or human-computer interaction or in lieu of degree, at least 9 years of experience in designing and researching for user experiences

Skills and Experience

• 6+ years of experience conducting research as a UX practitioner
• 6+ years of experience working with internal clients and/or external agencies/partners.
• 2+ years of experience leading complex research projects
• Experience in leading teams, managing stakeholders, and experience working in complex, cross-functional environment
• Experience executing UX research methodologies - e.g. interviews, surveys, usability testing, field studies, etc. and fitting them into a full user-centered design process.
• Knowledge of project management methodologies, tools, and industry best practices
• Experience prioritizing and managing time efficiently

Technical Skills

• Strategy
• Research Planning
• Workshop Facilitation
• Qualitative and Quantitative Research
• Project Management Methodology
• Project estimation and budgeting
• User-Centered Design Principles
• Project data analysis and insights

This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H-1B visa.

This position is eligible to work in the office three days a week and has the option to work remotely two days a week.

ABOUT US

Here, we believe there's not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there's a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We'll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at . Click on "Candidates" to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.