Sr. Systems Administrator - Telephony
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OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
Digital Experience (DX) is the new marketing domain. 89% of companies plan to make Customer Experience their number one area of engagement by next year. Upgrading customer experience capabilities helps companies to unlock new revenue streams and bolster existing ones, attract and retain customers, and reach new segments-all while driving higher conversion and engagement. OpenText's rich portfolio of Web Content Management, Digital Asset Management, Customer Communication Management, and Workforce Optimization solutions offer exciting and compelling ways to address customer needs in this area.
Your Impact:
A Quality Assurance role at OpenText is not just a job; it's an opportunity to make a meaningful impact. You'll play a pivotal role in ensuring the excellence of our premier Information Management Solutions. Your work will directly contribute to initiatives like building sustainable supply chains, supporting refugees, and improving medical information access, ultimately changing lives for the better. You will tackle intriguing and vital challenges within a dynamic team environment, gaining exposure to cutting-edge technologies that you might not encounter elsewhere. We encourage you to cultivate an engineering mindset, continually innovating and creating new and exciting software solutions that make a difference.
What the role offers:
As a Sr. Systems Administrator you will:
Conversant with PBX administration (Avaya, Cisco, Mitel...), integrating telephony -solutions and comfortable to work on the following:
What you need to succeed:
One last thing:
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.
Join us on our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.
OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
OPENTEXT -THE INFORMATION COMPANY
We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose.
CREATE THE FUTURE
We create economic growth that is inclusive and sustainable.
BE DESERVING OF TRUST
The world's most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology.
WE, NOT I
We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems.
RAISE THE BAR
We set high standards and exceptions, to learn, to be better.
OWN THE OUTCOME
We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet.
"We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets." - Mark Barrenechea, CEO & CTO
Nearest Major Market: Cleveland
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
Digital Experience (DX) is the new marketing domain. 89% of companies plan to make Customer Experience their number one area of engagement by next year. Upgrading customer experience capabilities helps companies to unlock new revenue streams and bolster existing ones, attract and retain customers, and reach new segments-all while driving higher conversion and engagement. OpenText's rich portfolio of Web Content Management, Digital Asset Management, Customer Communication Management, and Workforce Optimization solutions offer exciting and compelling ways to address customer needs in this area.
Your Impact:
A Quality Assurance role at OpenText is not just a job; it's an opportunity to make a meaningful impact. You'll play a pivotal role in ensuring the excellence of our premier Information Management Solutions. Your work will directly contribute to initiatives like building sustainable supply chains, supporting refugees, and improving medical information access, ultimately changing lives for the better. You will tackle intriguing and vital challenges within a dynamic team environment, gaining exposure to cutting-edge technologies that you might not encounter elsewhere. We encourage you to cultivate an engineering mindset, continually innovating and creating new and exciting software solutions that make a difference.
What the role offers:
As a Sr. Systems Administrator you will:
Conversant with PBX administration (Avaya, Cisco, Mitel...), integrating telephony -solutions and comfortable to work on the following:
- Configuring telephony integrations to customer and product requirements.
- Maintain and enhance systems as required.
- Hands on Experience with phone devices, their cabling and configuration.
- Assist QA with execution of test plans, including placing test calls.
- Familiarity with scripting (i.e. shell, python, etc.)
- Excellent written and verbal communication
- Experience working with different teams across the separate geographies
- Education and Experience Required: Typically, certification on one or more PBX systems and a minimum of 3 years of relevant experience.
- Familiarity with third party telephony devices such as Dialogic, Aculab and others.
What you need to succeed:
- In-depth experience with PBX systems (Cisco, Avaya, Mitel, Alcatel) and hands-on experience with telephony boards like Dialogic.
- Proven ability to create and execute complex test cases, especially in edge scenarios within telephony environments.
- Strong understanding of telephony protocols (SIP, VoIP, H.323, ISDN) and experience in network testing/troubleshooting with tools like Wireshark.
- Excellent problem-solving and analytical skills, particularly in telephony-related issues, with strong communication skills for documentation and collaboration.
- 3-5 years experience administrating PBX systems with a strong understanding of telephony protocols and integration.
One last thing:
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.
Join us on our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.
OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
OPENTEXT -THE INFORMATION COMPANY
We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose.
CREATE THE FUTURE
We create economic growth that is inclusive and sustainable.
BE DESERVING OF TRUST
The world's most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology.
WE, NOT I
We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems.
RAISE THE BAR
We set high standards and exceptions, to learn, to be better.
OWN THE OUTCOME
We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet.
"We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets." - Mark Barrenechea, CEO & CTO
Nearest Major Market: Cleveland
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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