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The ultimate team leader! An Area Manager is a dynamic and strategic leader, adept at navigating the complexities of managing multiple locations to ensure operational excellence and financial efficiency.
The ideal candidate possesses strong analytical skills, with a knack for data-driven decision-making and a deep understanding of property management. With exceptional interpersonal abilities, they excel in motivating teams, fostering a positive work culture, and implementing cost-saving strategies. Their role is crucial in driving the company's success by optimizing operations and enhancing customer satisfaction.
Responsibilities
Accountabilities:
The ultimate team leader! An Area Manager is a dynamic and strategic leader, adept at navigating the complexities of managing multiple locations to ensure operational excellence and financial efficiency.
The ideal candidate possesses strong analytical skills, with a knack for data-driven decision-making and a deep understanding of property management. With exceptional interpersonal abilities, they excel in motivating teams, fostering a positive work culture, and implementing cost-saving strategies. Their role is crucial in driving the company's success by optimizing operations and enhancing customer satisfaction.
Responsibilities
- Leads a team of FMs to oversee and enhance property management activities, ensuring each site adheres to the company’s quality standards and operational best practices.
- Manages multiple locations, ensuring each facility properly represents the Autowash brand and supports a positive customer experience.
- Implement, and monitor operational procedures to maximize efficiency and optimize resource utilization across all locations in their assigned area.
- Manage and support facility managers and staff through training, development and performance management, ensuring a cohesive team that delivers exceptional customer service.
- Regularly report on operational efficiencies, maintenance needs, and performance metrics, providing actionable insights to senior management.
- Support the plan and efficient communication of all repair and installation projects, catering to vendor needs and access to ensure repairs are completed in a timely fashion
- Monitors budget for equipment, tool and other stock needs, placing orders for capital expenditures, new supplies and additional inventory when necessary.
- Monitors expenses and ensure cash collections are validated and secured.
- Performs various cleaning duties at assigned locations, including emptying trash, cleaning wash bays, sweeping parking lot areas, picking up litter on site, and cleaning equipment as needed.
- Values a positive customer experience by ensuring the building, parking lot, and grounds are consistently clean and usable in all seasons and weather conditions
- Works closely with management and other facility staff in developing an integral team that effectively represents the quality and professionalism of the company.
Accountabilities:
- Maintenance Response Time: Time taken to respond to and resolve maintenance issues.
- Energy & Resource Efficiency: Reduction in energy and/or resource usage through improved management of mechanical and electrical systems.
- Compliance Rates: Adherence to safety and building regulations.
- Asset Lifecycle Management: Effective management of the lifecycle of physical assets to optimize usage and reduce costs.
- Cost Reduction: Achievements in reducing operational costs without compromising service quality.
- Customer Satisfaction Physical & Mental Demands:: Feedback scores related to the physical aspects of the facility.
- Regularly required to sit, walk, stand, bend, lift and/or climb, reach with hands and arms.
- Regularly required to talk or hear.
- Regularly required to lift heavy weights (50 pounds or greater) above shoulder height.
- Regularly required to move heavy weights (250 pounds or greater) along ground.
- Maintain an upright standing position for an excess of 8 hours.
- Must have the ability to prioritize and work independently with minimal direct supervision making high-level decisions and problem solving.
- Must have excellent communication skills, customer service and problem-solving skills.
- Models and expects proper safety standards; wears PPE and always drives safely
- Performs other related duties as assigned or requested.
- Managing stress from overseeing multiple sites and teams.
- Analyzing complex data to inform decisions.
- Maintaining focus and organization in a fast-paced environment.
- Minimum Desired Education: Bachelor’s degree in Business Administration, Operations Management, or related field preferred.
- Minimum Desired Experience: Strong leadership skills with the ability to manage cross-functional teams across multiple locations.
- Preferred Experience: 3-4 years of experience in operational management, preferably in property or facility management.
- Computer skills required: Proficiency in Excel for complex data analysis, reporting, and decision-making
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