IT Help Desk Specialist
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Job Description
Job Description Company Description
We are seeking an IT Help Desk Specialist to join our team! You will resolve computer-related issues for your clients.
Responsibilities:
- Answering and remediating trouble calls during business hours for approximately 30 resident students, 53 ISG faculty and staff and 25 support contractors.
- Answering all Tier 1 calls, create and remediate Tier 1 tickets, escalate issues to Tier 2 as appropriate, and remediate all Tier 2 escalations
- All help desk tickets shall be generated in the NPS Ivanti Service Desk system.
- Responsible for the implementation and operation of an integrated system of hardware and software applications
Qualifications:
- Must have an active Secret clearance or above
Global TechPro, a CMMI Level 3 IT services firm, has become one of the fastest growing providers of innovative technologies and solutions involving mission-critical programs for government and commercial clients. Global TechPro specializes in Program Management, Software Development, and IT Consulting. Our employees are our greatest asset and the backbone of our organization. We invest in our employee s well-being and professional development, creating a healthy work environment.
Company Description
Global TechPro, a CMMI Level 3 IT services firm, has become one of the fastest growing providers of innovative technologies and solutions involving mission-critical programs for government and commercial clients. Global TechPro specializes in Program Management, Software Development, and IT Consulting. Our employees are our greatest asset and the backbone of our organization. We invest in our employee s well-being and professional development, creating a healthy work environment.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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