Service Desk Level 2 Engineer
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Job Description
IT Service Desk opportunity for a top technical and customer service driven IT professional who d like to make a big impact in our organization.
We re looking for a self-motivated service desk engineer who exhibits honesty, integrity, and humility, and who is a team player with great technical and customer service skills.
We re a fast-growing company that is flexible and fun and believe that our culture and our people are of the utmost importance. Fulton May values our employees that live in the Chicagoland area with a work/life balance, and as a result our Service Desk Team members work from home 2 days a week.
You must be capable of addressing support calls and handling IT issues. The position is full time and salaried and you will be an important piece to help us support the needs of our clients and IT engineering staff. If you re someone who gives 100% effort every day, and someone who d like to grow and be part of the Fulton May family, let s chat.
Some of the responsibilities will be as follows:
- Answer support calls and provide clients with remote support
- Troubleshoot desktops
- Troubleshoot networks
- Install operating system, software, and updates
- Remove viruses
- Install antivirus / edr software
- Communicate issues with appropriate engineers
- Work alongside Senior Engineer team to troubleshoot
Skills/Qualifications Wanted:
- Relevant experience required in the IT industry
- Managed Services experience a BIG PLUS
- Microsoft Technologies (Windows 10, Server 2012, 2016, 2019)
- Experience with Active Directory
- Experience with Cloud or Microsoft Office 365 and Google environments is a plus
- Experience with PSA or RMM Solution
- Self-motivated with excellent time management skills and punctuality.
- Exceptional oral and written communication skills
- Entrepreneurial spirit and ability to multi-task with solid analytical and problem-solving skills
- Patience with people and the ability to help train end users
Why Fulton May Solutions?
- Onsite training and ongoing career development
- Significant advancement opportunities for outstanding performers
- Great Benefits!
- Health Insurance Plans with employer participation
- Dental plans
- 401K with employer match participation
- Work from home 2 days a week
- 15 days of PTO for new employees from the start
- Short and Long Term Disability coverage paid for 100% by employer
- Life Insurance coverage paid for 100% by employer
- Great Perks!
- Company Team Lunches
- And more!