Project Coordinator

Job Summary Under direction of a project manager, provides project support to the business in the development of on-going process assessment, evaluation, and improvement to support business initiatives and strategies.Essential Duties & ResponsibilitiesPerforms a combination of duties in accordance with departmental guidelines:1. Responsible for project management support to ensure consistent implementation and improve efficiency, cost-effectiveness and/or internal and external customer service. Works with the project manager to understand the business needs and consults and partners with business leaders in planning projects and programs.2. Provides analysis and decision support to business to help deliver on key business priorities. Interacts and collaborates with multiple disciplines to gather information, perform analysis, and make recommendations to management to drive continuous improvement. Collects and synthesizes feedback from project resources and SMEs to inform decision making. Prepares reports using relevant internal and external data.3. Participates in defining process performance measures, determines data availability, advises operational reporting group of required measures, and develops methods and tools to track process performance.4. Creates project documentation including but not limited to, Project status updates, project plans, presentations, meeting minutes, communications and other relevant documentation5. Supports the project manager in gathering resources, setting and maintaining schedules, guiding project team members and executing administrative tasks6. May act as business project manager for projects with limited engagement with external stakeholders.Skills, Knowledge & Abilities1. Knowledge of the insurance industry as well as understanding of the company's products, services, goals and objectives. 2. Solid analytical, organizational and planning skills3. Proficient in Microsoft excel 4. Solid business process modeling and analysis skills. 5. Proficiency to facilitate meetings of medium complexity. 6. Solid knowledge of project management principles. 7. Knowledge of change management principles and methods. 8. Good communication, interpersonal and presentation skills both verbal and written. 9. Ability to work on multiple projects concurrently with little or no direction to drive project and program initiatives.
Experience
Typically a minimum of 5 years of project management experience in insurance business process design

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