Dynamics CRM Technical Lead

• Conduct hands-on implementation, configuration and development of the various components of Microsoft Dynamics 365/CRM 2015/2016.
• 3+ years of Field Service, Customer Service
• Good PowerApps Experience
• Build positive client relationships by developing an understanding of the client s business processes.
• Develop analytical and insightful recommendations to meet deliverable targets, and complete project tasks within budget and to customer satisfaction.
• Perform requirements gathering, Business Process Analysis.
• Understand customer requirements and advise project team on highly specialized, complex solutions architecture and implementation.
• Participate as the technical expert in proposal development and presentations to prospective clients.
• Deliver presentations to all levels of management.
• Adapt to different end-user learning styles when training, gathering requirements, etc.
• Create documentation for clients, including PowerPoint presentations and Visio workflows regarding functional and technical requirements, design, training, process engineering, etc.

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