Manager, Information Technology Security, Architecture & Engineering

DIVISION: Administration

DEPARTMENT: Management Information Systems (MIS)

UNION/GRADE: Non-Union/Grade 14

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BASIC PURPOSE:

Plans, directs, and oversees the operations and budget of the Information Technology (IT) Security, Architecture & Engineering section. Plans and maintains work systems, procedures, and policies that enable and encourage the optimum performance of assigned staff and other IT resources. Oversees the development, implementation, deployment and operation of information systems and technology solutions to meet business and operational needs across the organization.

SUPERVISION RECEIVED:

Works under the general supervision of the Director of MIS.

SUPERVISION EXERCISED:

Manages IT professional, technical and administrative employees assigned to the IT Security, Architecture & Engineering section.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides oversight and direction to the employees in the operating section in accordance with the organization's policies and procedures. Identifies needed improvements to work practices and works with the Director, MIS, and Labor Relations staff to bring about changes.
• Manages the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Develops and implements an enterprise technical reference model. Responsible for the establishment of technical standards associated with information technology domains required to implement the Authority's systems.
• Responsible for information technology architecture and engineering activities. Ensures that technical blue prints for specific IT solutions are provided.
• Responsible for the development and maintenance of data architecture models, policies and standards that govern which data are collected, and how it is stored, arranged, integrated, and put to use in data systems and in organizations.
• Responsible for the development and maintenance of the policies, standards and procedures associated with the Information Security Program.
• Responsible for the scope, schedule and budget for information technology projects within the unit.
• Develops and manages project plan schedules, assigned resources, and associated costs.
• Responsible for the development and maintenance of the IT Asset and Configuration Management Program including policies, standards and procedures to ensure that assets are identified, controlled, and managed.
• Oversees capacity management. Responsible to ensure that cost-justifiable system capacity is available to meet current and future business needs.
• Oversees technical problem management. Responsible for developing and managing the lifecycle of all problems from identification to removal.
• Estimates the financial impact of technical architecture alternatives as required. Manages expenses to section budget.
• Responsible for the development and management of the IT change management process to ensure that all changes are prioritized, planned, tested, implemented, documented, and reviewed in a controlled manner.
• Manages the Department in a manner that is consistent with MWRA's goals of Diversity, Equity, and Inclusion.
• Provides final recommendation on staffing levels. Works with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Mentors and develops staff, including overseeing new employee on-boarding and providing career development planning and opportunities. Encourages employees to take responsibility for their jobs and goals. Delegates responsibility as appropriate and expects accountability and regular feedback.
• Fosters a spirit of teamwork that allows for disagreement over ideas, conflict and conflict resolution, as well as the appreciation of diversity. Communicates organizational information through department meetings, one-on-one meetings, and appropriate email, and regular interpersonal communication.
• Leads employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning. Leads employees to meet the organization's expectations for productivity, quality, and goal accomplishment.
• Maintains employee work schedules including assignments, job rotation, training, vacations and approved leaves. Provides coverage for absenteeism, and overtime scheduling as needed.
• Assist in maintaining harmonious labor management relations through proper applications of collective bargaining agreement provisions and established personnel policies.
• Prepare for and hears Step-One grievances and pre-disciplinary hearings.
• Participate in collective bargaining negotiations.

SECONDARY DUTIES:

• Performs related duties as required.

MINIMUM QUALIFICATIONS:

Education and Experience:

• A Bachelor's degree in computer science, information technology or related field is required. Advanced degree preferred; and
• At least eight (8) years of experience in IT architecture, engineering and security of which 4 years must be in a supervisory or managerial capacity overseeing an IT multi-discipline functional section; or
• Any equivalent combination of education and experience.

Necessary Knowledge, Skills and Abilities:

• Excellent analytical and technical skills.
• Excellent written and verbal communication skills.
• Exceptional interpersonal skills in areas such as teamwork, facilitation and negotiation.
• Excellent planning and organizational skills.
• Strong leadership skills.
• Knowledge of all components of a technical architecture; understanding of network architecture, service oriented architecture and object-oriented analysis and design.
• Skill with CSS, HTML, one or more JavaScript frameworks, and AJAX, Microsoft's .Net framework

SPECIAL REQUIREMENTS

• A valid Massachusetts Class D Motor Vehicle Operators License.
• Ability to work evenings or weekends for urgent business issues or respond to business calls on MWRA assigned phone after hours.
• ITIL Foundation Certification in IT Service Management version 3 or 4
• Master Project Manager certification (American Academy of Project Management) or Project Management Professional (PMP) or equivalent or the ability to obtain within six months

At least two certifications from the following list or the ability to obtain within one year:

• ITIL Intermediate Module - Release, Control, and Validation
• MCSE - Microsoft Certified Solution Expert
• MCSD - Microsoft Certified Solution Developer
• CISM - Certified Information Security Manager
• CISSP - Certified Information Systems Security Professional
• VCP5-DCV: VMware Certified Professional 5 - Data Center Virtualization
• Cisco CCNP - Cisco Certified Network Professional
• Fortinet NSE 4 or NSE 5

TOOLS AND EQUIPMENT USED:

Office equipment as normally associated with the use of telephone, personal computers including word processing and other software, copy and fax machines.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel or operate objects, tools or controls and reach with hands and arms. The employee frequently is required to sit and talk or hear. The employee is occasionally required to walk and stand.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and color vision, and the ability to adjust focus.

WORK ENVIRONMENT:

The work characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the normal work environment is quiet.

Massachusetts Water Resources Authority (MWRA) is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, national or ethnic origin, age, religion, disability, sex or gender, sexual orientation, gender identity or expression, or veteran status.