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IT Program Manager

Salary undisclosed

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Position summary: The Service Delivery and Integration Manager will be an effective leader and communicator overall. She/he will be a proven team leader, able to conceptualize, plan, document, and communicate efficiently. Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degrees or certifications are a plus.
Proven experience (7 years) in ITSM configuration management, CMDB management, and process design.
In-depth knowledge of ITIL practices, specifically Configuration Management and related processes.
Strong understanding of IT assets (hardware and software) and service relationships within a CMDB context.
Experience with ITSM tools and CMDB platforms (ServiceNow)
Excellent analytical, problem-solving, and communication skills.
Ability to collaborate effectively with cross-functional teams and stakeholders.
Strong organizational skills and attention to detail.
ITIL Foundation certification is highly preferred.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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