Senior Mainframe Analyst
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JOB TITLE: Mainframe Analyst (Z/OS, Wintel, DB2, Unix)
JOB LOCATION:Remote (pref for temp to hire in MA, NY areas)
WAGE RANGE*: 60-65/hr.
JOB NUMBER: 23-00846
Description:
Remote
Must have: Strong knowledge of Mainframe z/OS, Wintel, DB2, Unix, architecture design, analytical skills and resilience in a fast paced critical environment
Temp to Perm for right candidate within approved Client locations
Job Purpose
To lead delivery of service management through strategic partnership with multiple suppliers to produce value for internal customers and other stakeholders while enforcing and governing the provisions of the application support and management services contract for 80+ critical applications
Key Accountabilities
Act as the custodian and owner of the application service operations for the Customer Billing portfolio, in partnership with strategic managed service providers, other tower leads and shared service operations teams.
Ensure seamless operations with minimal disruption, of current applications, in support of Client's business requirements and service level agreements.
Work towards proactive identification of problems and corresponding corrective and preventive actions, to prevent disruption to the business.
Manage the operational relationship with, and performance of, suppliers and service providers, to ensure contractual agreements are met.
Monitor and identify technical, process, security related and architectural risks, corresponding mitigation, and contingency measures and follow through to closure/acceptance
Drive Continuous Service Improvement and Automation from both a technical and process perspective, working closely with all stakeholders, as appropriate
Oversee changes impacting services within the respective portfolio, working closely with change management and other teams to ensure safe and seamless execution of changes in the production environments.
Act as a functional liaison between the business and IT or eco-system partners
Work with project delivery and service transition teams to ensure smooth transition of newly introduced services into operations.
Provide transparency and visibility to application landscape health and issues, through periodic communications and management reporting, as appropriate.
Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
Effectively communicating your insights and plans to cross-functional team members and management
Qualifications
Mandatory Qualifications
Strong knowledge of Mainframe z/OS, Wintel, DB2, Unix, architecture design, analytical skills and resilience in a fast-paced critical environment
Able to support 24x7x365 on an immediate need
Ability to multi-task and work under pressure in a fast-paced working environment
Exceptional analytical and conceptual thinking skills for a multi architecture environment
Broad technical experience and knowledge on various legacy and modern tools and technologies, to be able to hold ground, question, and challenge other stakeholders, and provide high level inputs towards issue resolutions.
Degree-level qualification in a relevant discipline (e.g. Computer Science, Information Technology or similar)
5+ years of experience in a service management role - planning, organizing, and delivering impactful service improvements in complex technical environments
Knowledge of ServiceNow
ITSM Certification like ITIL v3 or V4 Foundation or higher
5+ years of experience in executive level (IT as well as business) communications and reporting
Experience in defining and delivering product roadmaps and lifecycle management
Experience of working in a multi-vendor outsourced environment and with remote offshore teams
Ability to influence stakeholders and work closely with them to determine acceptable solutions
Preferred Qualifications
Exposure and knowledge of compliance and controls frameworks like SOX, PCI and others.
Lean/Six Sigma knowledge / certification
Project management certifications like PMP or Prince2
Knowledge of Digital Transformation and Agile
Equal Opportunity Employer Veterans/Disabled
* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
JOB LOCATION:Remote (pref for temp to hire in MA, NY areas)
WAGE RANGE*: 60-65/hr.
JOB NUMBER: 23-00846
Description:
Remote
Must have: Strong knowledge of Mainframe z/OS, Wintel, DB2, Unix, architecture design, analytical skills and resilience in a fast paced critical environment
Temp to Perm for right candidate within approved Client locations
Job Purpose
To lead delivery of service management through strategic partnership with multiple suppliers to produce value for internal customers and other stakeholders while enforcing and governing the provisions of the application support and management services contract for 80+ critical applications
Key Accountabilities
Act as the custodian and owner of the application service operations for the Customer Billing portfolio, in partnership with strategic managed service providers, other tower leads and shared service operations teams.
Ensure seamless operations with minimal disruption, of current applications, in support of Client's business requirements and service level agreements.
Work towards proactive identification of problems and corresponding corrective and preventive actions, to prevent disruption to the business.
Manage the operational relationship with, and performance of, suppliers and service providers, to ensure contractual agreements are met.
Monitor and identify technical, process, security related and architectural risks, corresponding mitigation, and contingency measures and follow through to closure/acceptance
Drive Continuous Service Improvement and Automation from both a technical and process perspective, working closely with all stakeholders, as appropriate
Oversee changes impacting services within the respective portfolio, working closely with change management and other teams to ensure safe and seamless execution of changes in the production environments.
Act as a functional liaison between the business and IT or eco-system partners
Work with project delivery and service transition teams to ensure smooth transition of newly introduced services into operations.
Provide transparency and visibility to application landscape health and issues, through periodic communications and management reporting, as appropriate.
Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
Effectively communicating your insights and plans to cross-functional team members and management
Qualifications
Mandatory Qualifications
Strong knowledge of Mainframe z/OS, Wintel, DB2, Unix, architecture design, analytical skills and resilience in a fast-paced critical environment
Able to support 24x7x365 on an immediate need
Ability to multi-task and work under pressure in a fast-paced working environment
Exceptional analytical and conceptual thinking skills for a multi architecture environment
Broad technical experience and knowledge on various legacy and modern tools and technologies, to be able to hold ground, question, and challenge other stakeholders, and provide high level inputs towards issue resolutions.
Degree-level qualification in a relevant discipline (e.g. Computer Science, Information Technology or similar)
5+ years of experience in a service management role - planning, organizing, and delivering impactful service improvements in complex technical environments
Knowledge of ServiceNow
ITSM Certification like ITIL v3 or V4 Foundation or higher
5+ years of experience in executive level (IT as well as business) communications and reporting
Experience in defining and delivering product roadmaps and lifecycle management
Experience of working in a multi-vendor outsourced environment and with remote offshore teams
Ability to influence stakeholders and work closely with them to determine acceptable solutions
Preferred Qualifications
Exposure and knowledge of compliance and controls frameworks like SOX, PCI and others.
Lean/Six Sigma knowledge / certification
Project management certifications like PMP or Prince2
Knowledge of Digital Transformation and Agile
Equal Opportunity Employer Veterans/Disabled
* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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