IT Product Owner

The Product Owner role in FEP leads the efforts of defining the Digital Experience Product Backlogs by working closely with the team of business analysts, architects, technical SMEs and business owners. This role s accountabilities include writing Features, defining User stories, and working with Scrum Masters and business owners to align on business objectives and product implementation. Requires a solid knowledge foundation of business, operations and/or technical components of a health insurance organization.

Supports changes and enhancements from development through production, recommending and implementing system enhancements. Develops new program specifications to support specific customer needs and system upgrades, including new releases and resolves problems with current systems. Analyzes service requests to determine feasibility, extent of changes, resource requirements and project time estimates. Provides daily production support, including maintenance of routine production control parameters, completion of routine service requests and research problems.

KNOWLEDGE AND SKILLS
- Excellent communication, interpersonal and presentation skills.
- Analytical skills coupled with health insurance acumen.
- Organization, prioritization and time management skills.
- Business savvy to understand the product needs of the future and influence all stakeholders to prioritize them.
- Understanding of Web & Mobile technologies, user experience modeling/evolution etc.
- Knowledge of Systems Development Lifecycle and the Project Management Lifecycle.
- Problem solving skills.
- Project Planning skills.

Deliverable:

- Follows the Agile methodology and process to support delivery. Participates in daily scrum stand-ups, retrospectives, product demonstrations and other scrum ceremonies.
- Writes Features and works with the team to define User Stories and manages them in the product backlog. Works with business owner to determine priority and assign the priority for Features and User Stories in the backlogs.
- Assists with communicating the technical challenges/hurdles to business owner and help resolve the issues related to business in working with the Production Support team.
- Provides inputs to business owner in defining the strategic business roadmap to achieve the program vision. Provides inputs to the Scrum Masters on improvement opportunities with refinement sessions.
- Develop materials for presentations and present product changes to stakeholders. Provide input in training materials through partnership with Member Education team.

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