2025 Summer Intern, Client Experience (Bachelors, Remote)

Description

Join the Enterprise Growth, Enablement, and Proposals (EGEP) Team at ICF as a Client Experience (CX) intern.

We are one team united around one mission: growing ICF. Our mandate is to retain and expand existing client work, capture new opportunities, and actively take work from our competitors. We accomplish this by creating systems that support effective business development (BD) activities, providing best-in-class proposal and BD services, and inspiring our teammates to win.

By supporting growth, we further ICF's mission to create a more prosperous and resilient world. We work side-by-side with experts devoted to climate resilience, public health, cybersecurity, energy efficiency, and other critical areas that require complex technical solutions from expert teams.

Together, we show why ICF is our clients' best choice to reach their objectives .

How do we drive this mission?

EGEP is staffed by a wide range of BD experts. We specialize in capture and proposal development, market research, data management and technology, training, price-to-win, and more. By providing a suite of services, tools, and programs, we support project teams across the organization as they develop strategies to pursue and win work.

What makes EGEP unique?

We have created a collaborative, fulfilling, innovative, and transparent environment that values diverse perspectives.

We continually challenge ourselves to find new and better ways to do what we do, looking outward to build on industry best practices and emerging tools while creating space for all ideas. And, we mean it when we say we work hard and have fun.

Our 2025 Summer Internship is a 10-week, full-time program that begins in early June and concludes in mid-August. The internship will be fully-remote from any U.S. location.

Responsibilities:

• Collaborate with CX teams to develop and implement and promote customer-centric initiatives across the organization.
• Research CX best practices to identify opportunities for improvement within ICF.
• Support the development and refinement of CX-related content, messaging, and materials
• Assist in the planning and execution of customer feedback initiatives, surveys, and focus groups to gather insights and improve customer experience strategies.
• Maintain and enhance the existing CX intranet resource, ensuring it provides relevant and engaging content for internal stakeholders.

Basic Qualification:

• Currently pursuing a Bachelor's degree in Marketing, Communications, Business or other related field (with an anticipated graduation of August 2025 or later).

Preferred Qualifications

• Excellent verbal, interpersonal, and written communication skills.
• Strong analytical, problem-solving, and decision-making capabilities.
• Able to work quickly, accurately, and collaboratively to meet deadlines.
• Strong time management and organizational skills.
• Experience conducting research, organizing, and analyzing information.
• Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel).

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy .

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process .

Read more about workplace discrimination rights , the Pay Transparency Statement , or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is :

$32,591.00 - $55,405.00

Nationwide Remote Office (US99)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.