Quality Assurance Specialist

Work from home opportunity! But MUST live in MI, IN, or WI to be considered.

Our Mission:
To be a long-standing partner to our Healthcare and First Responder clients by providing quality software solutions that evolve with their industry bundled with a fun, devoted and knowledgeable support team.

Job Overview: We are seeking a meticulous and proactive Quality Assurance Specialist to join our dynamic team. In this role, you will play a crucial part in the software development lifecycle by ensuring that our products meet the highest quality standards. You will collaborate closely with the Project Manager and other team members to implement effective testing strategies and ensure successful software launches.

Key Responsibilities:

• Quality Assurance & Testing: Develop and execute comprehensive test plans, test cases, and test scripts to identify defects and ensure that our software meets all quality standards.
• Collaboration: Work closely with Project Managers, Developers, and Designers to understand project requirements, provide feedback, and ensure smooth integration of new features.
• Problem Solving: Identify, document, and track software defects, and work with the development team to troubleshoot and resolve issues promptly.
• Process Improvement: Continuously improve QA processes by incorporating industry best practices and emerging trends in software testing.
• Reporting: Provide detailed and clear reports on testing outcomes, including bug severity and potential impact, to facilitate informed decision-making.
• Client Focus: Ensure that the final product aligns with client expectations and enhances the overall user experience.

Qualifications:

• Proven experience as a Quality Assurance Tester or similar role.
• Experience in project management and Quality Assurance methodology.
• Familiarity with Agile framework and regression testing.
• Strong documentation skills as it relates to business requirements and scope definition.
• Superior ability to manage multiple projects concurrently with varying priorities, set priorities, adapt to changing requirements and work conditions within deadlines.
• Strong technical and analytical background, gives great attention to detail, and consistently follows through on commitments.
• Strong interpersonal skills and understand the importance of building long-lasting internal and external relationships, including the ability to generate results through influence, motivation, and engagement.
• Exceptional written, oral, interpersonal, presentation skills and the ability to effectively interface with stakeholders and team members.
• Excellent judgement, analytical skills, and troubleshooting skills with a proven ability to take initiative and ownership to solve problems creatively through the full life cycle of projects.
• Ability to view the end results from multiple perspectives, i.e., end user, external and internal customers.
• Self-motivated, hard-working, results-oriented, and works well under pressure.
• Enjoys solving problems and helping others solve problems.
• Energetic, flexible, collaborative, proactive, and fun.

Required Education / Training / Experience:

• Bachelor s Degree in Business/Management.
• 3+ years in an office management position.
• Proficiency with Microsoft platforms (Office 365).
• Experience working remotely.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ninth Brain, we encourage you to apply!

What you'll get...

• Competitive salary
• Medical, dental, and vision coverage
• 401(k) retirement plan with company matching
• Parental Leave
• Disability Insurance
• Group and Voluntary Life Insurance
• A generous schedule of paid holidays, including your birthday, summer Friday program, and PTO
• Monthly stipend to offset phone and internet services for working remotely
• Monday to Friday schedule except when traveling for tradeshows
• Work from the comfort of your home office
• Stay connected with the team via phone, Zoom chat, and scheduled meetings
• Fun in-person company quarterly outings

Ninth Brain is a professional services firm that enables first responder organizations to focus on what s important: less on paperwork and more on saving lives. Launched in 2001, Ninth Brain is a Michigan-based software company that has developed a suite of tools that provides a centralized solution to help organizations with maintaining their daily operations. These tools include tracking required credentials, providing a robust learning management system, creating forms/checklists, managing workforce scheduling, and much more.

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