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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Senior Support Engineer

Salary undisclosed

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Dice

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

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Job Description

Job Description

Are you energized by solving complex technical problems? Do you like to ensure technology is serving clients well? If so, read on.

The primary mission of the Senior Support Engineer is to provide thorough technology expertise to our clients and Aldridge. In this role, individuals will have the opportunity to identify, pilot and test technology solutions to further improve our processes and services; and to serve as a thought leader in understanding, troubleshooting and supporting well-aligned technology solutions for ourselves and our clients, and to mentor our less technical engineers to continue to grow their skill set and uplevel our overall ability to resolve client issues quickly. This role requires advanced technical knowledge across a broad range of technologies, and a strong ability to deal with abstract concepts, systems and ideas in an organized and self-disciplined way. The ideal candidate is precise, methodical, and can manage multiple priorities.

Accountabilities:

  • Resolve L3 Support Requests

  • Apply diagnostic utilities and best practice methodology to aid in troubleshooting

  • Act as final point of escalation

  • React to service outages promptly with adherence to standard operating procedures

  • Test fixes to ensure problem has been adequately resolved

  • Evolve and improve our technology solutions delivery to our clients

  • Architect, pilot and implement technology solutions and improvements

  • Update technical support documentation

  • Mentor and upskill level 1 and level 2 technical staff

  • Create documentation for staff for training purposes
  • Hybrid work schedule - Mondays and Fridays are Work From Home days, while Tuesday, Wednesday and Thursday are in -office days.

Required Skills:

  • Bachelor's degree in computer science preferred, or associate degree and minimum 6 years experience providing progressively higher order IT support at an MSP or similar IT organization, or minimum 10 years experience in systems administration or network engineering

  • Professional level certifications in one or more technical areas required

  • Previous experience with ConnectWise or other ticketing system

  • Hybrid work schedule, in-office on core days

  • May be required to travel to client sites, work weekends or after hours, and participate in the on-call rotation

  • Excellent client-facing communication, both written and verbal, and solid customer service skills

  • Ability to manage multiple priorities and work collaboratively

  • Exacting level of attention to detail while serving internal teams and external clients

  • Passion for knowledge and an unwavering intellectual curiosity

  • Logical thought process paired with advanced technical ability

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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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