Director of Sales and Client Success

About Us
At BetterGood, we ve spent 25 years refining our approach to delivering real value through our software, VolunteerHub. We believe in fostering cooperation, learning from experience, and continuously improving how we work. We re looking for someone to lead our sales and client success efforts while helping others grow and learn within that system.Role Overview
Your role isn t about hitting quotas or driving short-term sales. Instead, you ll focus on building strong, lasting client relationships and ensuring our processes consistently deliver the best possible experience. We re looking for someone who can dig deeper than just looking at numbers. You need to understand how all the moving parts work together, spot patterns, and find ways to make the system better. You ll also be responsible for mentoring and coaching your team to help them develop the same skills and mindset.Key Responsibilities

• Lead and improve sales and client support processes to ensure they align with our commitment to delivering consistent value.
• Work closely with teams across the company to make sure our clients get a smooth, reliable experience, while always looking for ways to simplify and improve how we work.
• Analyze performance by looking at the bigger picture, understanding how different factors connect, and addressing the root causes of any issues.
• Actively train, mentor, and coach your team, fostering a culture of continuous learning and improvement.
• Build and maintain client relationships based on trust and a deep understanding of their needs.

What We re Looking For

• A strong ability or willingness to learn to see how different parts of a system work together and influence each other, and to think beyond quick fixes.
• Experience managing sales or client relationships with a focus on improving processes and delivering long-term value.
• Strong leadership skills centered on helping teams learn, grow, and work together effectively.
• A commitment to quality and a belief that the best client relationships are built on trust, consistency, and truly understanding the customer s needs.

Why BetterGood?We do things differently here. We re not chasing numbers or setting arbitrary targets. Our focus is on meaningful improvement, a supportive work culture, and finding joy in delivering great service. If you want to be part of a team that values thoughtful, sustainable growth over quick wins and you re eager to develop a deeper understanding of how systems work we d love to talk.Qualifications

1. Bachelor s degree in Business Administration, Marketing, or a related field.
2. At least 5 years of experience in sales and/or client success, with a minimum of 2 years in a leadership role within a software or tech company.
3. Proven track record of developing and executing successful sales and client success strategies in a small company environment.
4. Strong understanding of the software industry and the ability to quickly learn new products and technologies.
5. Excellent leadership, communication, and interpersonal skills.
6. Ability to work collaboratively with cross-functional teams and manage stakeholder relationships.

Skills and Competencies

• Deep understanding of customer needs and market dynamics.
• Strong analytical and problem-solving skills.
• Commitment to quality and continuous improvement.
• Ability to adapt quickly and effectively to changing circumstances and priorities.
• Proactive approach to managing customer relationships and ensuring satisfaction.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Travel
This position rarely requires travel beyond annual in-person company events.#LI-remote

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