Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...
S

NOC Shift Lead

Salary undisclosed

Apply on

Dice

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

Job Description

Job Description

NOC Shift Lead - Colorado Springs, CO / APG, MD

S2Technologies is currently looking for qualified candidates to join our team. We are looking for candidates with experience as a NOC Shift Lead. In this role, you will provide helpdesk, system, and network operations support in a 247 NOC environment. You maintain a significant working knowledge across customer systems and networks and provide management and customer service up to Tier III. The Shift Leads also provide Tier 0/I support for AWS, WIN-T, SIF, JENM, Tactical Radios, PD C-RAM/AMDWS and all other systems. The qualified candidate shall perform the following tasks:

Required Knowledge, Skills, and Abilities

Experience:

  • Possess 2+ years of Helpdesk Support Experience.
  • Basic understanding of networking, including OSI model concepts, a basic understanding of the concepts and functionality of Windows Operating Systems as well as Microsoft Office Products (Word, Excel, PowerPoint).
  • 247 monitoring and support of hardware and software supporting critical operations of a global network.
  • Understand and adhere to the organization's Standard Operating Procedures (SOP) and all site-specific policies and procedures.
  • Assist personnel in the field with real-time troubleshooting of system and network issues via Phone, E-Mail, and live chat systems.
  • Provide Tier 0/1 Helpdesk support for various systems throughout the Mission Command Support Center and Tier 2 support for the Blue Force Tracker family of systems.
  • Accurately document all customer contact via an online Ticketing system within the Network Operations Center (NOC) to include detailed issues reported, who reported the issue, unit/company with the issue, location, and complete history of the issue being worked.
  • Monitor all network capabilities, functions, and performance utilizing means as provided by PM Mission Command such as diagnostic tools, monitor systems, individual platforms, or data supplied by other sources and create trouble tickets on all issues observed.
  • Ability to work in a fast-paced environment.
  • Ability to work with people and varied organizations via email or telephone and calmly extract knowledge of the issue to determine real root of problem.
  • Experience designing shifts to best fit local conditions/customers needs
  • Ensure there is appropriate manning at assigned location

Education:

  • N/A

Certifications:

  • N/A

Security Clearance:

  • Secret Clearance Required

Other Position Requirements:

  • Shift Work 24/365 Helpdesk

Benefits:

Medical, Dental, Vision, Short-Term and Long-Term Disability and Life Insurance. 401K with company contributions up to 5% match. Paid Time off includes PTO Vacation, 40 Hours of Sick leave, and 12 Federal Holidays.

Other Position Requirements:

S2Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, ethnicity, national origin, color, religion, sex, sexual orientation, gender identity, physical or mental disability, protected veterans' status, or any other status protected by the laws or regulations in the locations where we operate.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job
Similar Jobs