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Jobs or company...

Director, Service Operations

Salary undisclosed

Apply on

Dice

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

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Job Description

Job Description

Who we are
We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you're welcome.) At Redis, you'll work with the fastest, simplest technology in the business whether you're building it, telling its story, or selling it to our 10,000+ worldwide customers. We're creating a faster world with simpler experiences. You in?

Why would you love this job?

You'll love this job because it offers the opportunity to lead the Service Operations team within Cloud Operations at Redis, ensuring the reliability, scalability, and performance of our cutting-edge Redis Cloud platform. As a key leader, you'll drive strategic initiatives that shape the future of our service operations, solving complex challenges and making a significant impact on the success of our global customer base.

What you'll do:

  • Lead and mentor the Service Operations team, ensuring the highest levels of availability, performance, and scalability for Redis Cloud services.
  • Define and execute the strategic vision for service operations, aligning it with broader Cloud Operations objectives and driving continuous improvement in our cloud platform working closely with R&D teams.
  • Oversee and enhance incident, problem and change management processes, ensuring rapid issue resolution, thorough root cause analyses, and the implementation of effective preventive measures.
  • Collaborate closely with engineering, product, and security teams to innovate in deployment, monitoring, and automation, ensuring seamless operations across our global infrastructure.
  • Lead critical, high-impact maintenance and operational activities, ensuring clear communication and minimal disruption to customers.
  • Champion continuous improvement initiatives, focusing on operational excellence, security, and customer satisfaction within the Redis Cloud ecosystem.

What will you need to have?

  • Extensive leadership experience in cloud operations or site reliability engineering, with a track record of managing large-scale, high-availability, distributed systems.
  • Strategic thinking and experience in driving service operations initiatives that align with broader business and Cloud Operations goals.
  • Proven expertise in incident management, problem-solving, and the implementation of comprehensive, long-term preventive measures.
  • Deep understanding of cloud infrastructure, automation, monitoring, and disaster recovery best practices.
  • Exceptional communication and leadership skills, with the ability to influence and inspire cross-functional teams and stakeholders at all levels.

Extra great if you have:

  • Deep experience with Redis or other in-memory databases.
  • Advanced knowledge of DevOps practices, observability platforms, containerization, and infrastructure as code.
  • Experience in a customer-centric role, with a proven ability to understand and prioritize customer needs within the context of cloud service operations.

We give back to our employees:

Our culture is what makes Redis a fun and rewarding place to work. To support you at work and beyond, we offer all our US team members fantastic benefits and perks:

  • Competitive salaries and equity grants
  • Unlimited time off to promote a healthy work-life balance
  • H/D/V coverage along with 401K, FSA, and commuter benefits
  • Frequent team celebrations and recreation events
  • Learning and development opportunities
  • Ability to influence a high-performance company on its way to IPO

The estimated gross base annual salary range for this role is $227,700 $324,983 per year in New York, California, Washington, Colorado, and Rhode Island. Actual compensation may vary and is dependent on various factors, including a candidate's work location, qualifications, experience, and competencies. Base annual salary is one component of Redis' total compensation and competitive benefits package, which may include 401(k), unlimited time off, learning and development opportunities, and comprehensive health and wellness benefits. This role may include discretionary bonuses, stock options, commuter benefits based on location, or a commission plan. Salary history is not used in compensation package decisions. Redis utilizes market pay data to determine compensation, so posted compensation ranges are subject to change as new market data becomes available.

#LI-Remote #LI-CA2 #LI-DNI

As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees' differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.
Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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