Desktop Engineer

Provide day to day technical support to employees for computer, printer,

basic network, and internal systems software & hardware.

Installs, configures, and troubleshoots desktop systems, corporate mobile

devices, workstations, servers, and printers

Maintains file and other data integrity for traditional and cloud-based

systems

Strong understanding of MS Office 365 applications

Plays critical role in On-boarding/Changes/Off-boarding such as systems

and account preparation, computer and other data recovery, and data

archiving and reissuing hardware to the field

Play critical role in executing core procedures to support on-boarding/off

boarding & provisioning of services from computer set-up to Identity

Management set-up & administration

Participate in deploying and maintaining computer & device

management/software push solutions

Provide occasional organized training or ramp-up such as project-based

training, recurring training, or new hire orientation

Technical Support: Provide prompt and efficient technical assistance to end

users via various communication channels (phone, email, chat) regarding

hardware, software, and network-related problems, as well as mobile

technology devices.

Troubleshooting: Identify and diagnose technical issues, determining the

root cause of problems and implementing appropriate solutions. This may

involve remote troubleshooting or on-site visits.

Help Desk Management: Track support tickets and ensure accurate and

detailed documentation of issues and resolutions by IT Consultants.

System Maintenance: Working with IT Consultants, perform routine

maintenance tasks, such as software updates, system backups, and security

patches to ensure optimal performance and security of computer systems.

User Training and Guidance: Conduct training sessions and provide user

guidance on basic computer operations, software applications, and IT

security best practices to enhance end-user knowledge and productivity.

Hardware and Software Deployment: Assist with the installation,

configuration, and deployment of computer hardware, software, and

peripherals for new employees or system upgrades.

Network Support: Support network connectivity issues, including

troubleshooting network equipment (routers, switches) and assisting with

network configuration and administration.

Documentation and Knowledge Base: Create and maintain technical

documentation, FAQs, and knowledge base articles to facilitate self-service

troubleshooting for end-users and enhance the efficiency of the support

process.

IT Asset Management: Track and manage IT assets, including inventory

management, software licensing, and equipment maintenance.

Make recommendations for hardware and software solutions, adapt existing

systems to new hardware revisions, & maintain hardware standards

definition

Perform procedures to support Compliance requirements (SOX, ISO, and

other)

Create documentation of internal procedures and Client-facing Help Guides

Participate in process definition to support changes in maturity as Skin and

Cancer grows

Provide support for office-based and remote personnel

Travel 50% In NV & AZ

Requirements:

5+ years of related IT work experience

Computer support related certifications or technical degree

Experience with support, set-up, and administration of typical end-user

hardware, software, and services

Experience with desktop imaging or device management solutions

Strong interpersonal skills and ability to work in a fast-paced environment

Strong attention to detail

Ability to move and lift IT equipment as necessary, including PCs, servers,

and rack equipment