Desktop Engineer
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Job Description
Provide day to day technical support to employees for computer, printer,
basic network, and internal systems software & hardware.
Installs, configures, and troubleshoots desktop systems, corporate mobile
devices, workstations, servers, and printers
Maintains file and other data integrity for traditional and cloud-based
systems
Strong understanding of MS Office 365 applications
Plays critical role in On-boarding/Changes/Off-boarding such as systems
and account preparation, computer and other data recovery, and data
archiving and reissuing hardware to the field
Play critical role in executing core procedures to support on-boarding/off
boarding & provisioning of services from computer set-up to Identity
Management set-up & administration
Participate in deploying and maintaining computer & device
management/software push solutions
Provide occasional organized training or ramp-up such as project-based
training, recurring training, or new hire orientation
Technical Support: Provide prompt and efficient technical assistance to end
users via various communication channels (phone, email, chat) regarding
hardware, software, and network-related problems, as well as mobile
technology devices.
Troubleshooting: Identify and diagnose technical issues, determining the
root cause of problems and implementing appropriate solutions. This may
involve remote troubleshooting or on-site visits.
Help Desk Management: Track support tickets and ensure accurate and
detailed documentation of issues and resolutions by IT Consultants.
System Maintenance: Working with IT Consultants, perform routine
maintenance tasks, such as software updates, system backups, and security
patches to ensure optimal performance and security of computer systems.
User Training and Guidance: Conduct training sessions and provide user
guidance on basic computer operations, software applications, and IT
security best practices to enhance end-user knowledge and productivity.
Hardware and Software Deployment: Assist with the installation,
configuration, and deployment of computer hardware, software, and
peripherals for new employees or system upgrades.
Network Support: Support network connectivity issues, including
troubleshooting network equipment (routers, switches) and assisting with
network configuration and administration.
Documentation and Knowledge Base: Create and maintain technical
documentation, FAQs, and knowledge base articles to facilitate self-service
troubleshooting for end-users and enhance the efficiency of the support
process.
IT Asset Management: Track and manage IT assets, including inventory
management, software licensing, and equipment maintenance.
Make recommendations for hardware and software solutions, adapt existing
systems to new hardware revisions, & maintain hardware standards
definition
Perform procedures to support Compliance requirements (SOX, ISO, and
other)
Create documentation of internal procedures and Client-facing Help Guides
Participate in process definition to support changes in maturity as Skin and
Cancer grows
Provide support for office-based and remote personnel
Travel 50% In NV & AZ
Requirements:
5+ years of related IT work experience
Computer support related certifications or technical degree
Experience with support, set-up, and administration of typical end-user
hardware, software, and services
Experience with desktop imaging or device management solutions
Strong interpersonal skills and ability to work in a fast-paced environment
Strong attention to detail
Ability to move and lift IT equipment as necessary, including PCs, servers,
and rack equipment