Technical Project Manager
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Job Description
Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestl, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging.
The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions.
Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today's content experience.
A Hybrid working model
Now offices are fully open we have embraced a hybrid working model, which allows our employees to split their time between the office and other locations, something we hope will provide everyone much more flexibility to their working week. The expectation is that working life at Hogarth will involve working from the office for about 50% of the time for most people. Please speak to the Talent Acquisition team to find out more information.
What does a Technical Project Manager do at Hogarth?
The Content Management organization at Hogarth is responsible for publishing creative assets, experiences, and critical digital content to our client websites and other platforms across the globe. A Technical Program Manager reports to the Head of Content Management and works closely with both the Content Management organization and external teams to examine processes and systems in order to encourage standardization and identify potential for improvement, and ensure client interactive deliverables are completed accurately and on time. This includes ownership of the content management and publishing operations in support of our client's product launches and other digital marketing programs, including setting up and managing page structure and content in a CMS (content management system).
Core responsibilities of a Technical Program Manager include monitoring and analyzing current processes and system features/bugs from the point of view of the Interactive Content Management team. This role produces recommendations for process and system improvements where possible; disseminates information to internal and external teams when applicable; performs some day-to-day content management tasks; facilitates cross-functional collaboration across the Marcom organization; and maintains full knowledge of an ever-changing set of tools and processes.The Technical Program Manager also actively elevates the efficiency, accuracy, and consistency of the Interactive Content Management team.
Key responsibilities:
- Own the content management approach to workflow and toolsets
- Work with the CM and producer teams to identify gaps in workflow and toolsets
- Make recommendations for improvements to workflow and toolsets
- Work across functional stakeholder groups to define use cases, functional requirements,and enhancements for content management platforms.
- Represent content management in platform/workflow strategic initiatives, e.g. user acceptance testing, side projects to explore new workflows or tools.
- Manage builds of content management platforms, including testing and training otherteam members
- Act as a source of truth for the content management team with regards to process,workflow, systems, and tools
- Create documentation and training materials for assigned CMS and publishing platforms
- Work with the content management and developer teams to standardize page structuresand agree upon project approaches
- Maintain complete understanding of complexities of CMS and other internal tools
- Troubleshoot system issues as a part of the first line of defense
- Contribute to the evolution of internal platforms and processes by providing feedback ontoolsets, UI, best practices, and workflow optimization
- Own documentation initiatives for applicable projects, including creating newdocumentation, updating old documentation, organizing the team wiki, and disseminatingthat information to the team for both day-to-day and training needs
- Collaborate cross-functionally with internal and external teams
- Actively balance the work of monitoring and analyzing system issues, organizing andprioritizing feedback, documenting issues and solutions, making contributions to projectwork, and standardizing approach and best practices for the content management teamin a fast-paced, ever-evolving work environment
Requirements:
- 5+ years experience working on web production teams
- Mastery of Adobe Experience Manager or other CMS
- Knowledge of HTML, XML, JSON, and enterprise CMS a plus
- Experience with localization and managing content for a global audience, using a CMS
- Deep knowledge of how content management and other related system processes work Knowledge of HTML, XML, JSON, and enterprise CMS a plus
- Record of troubleshooting and diagnosing CMS issues, and communicating those issuesto both technical and non-technical personnel
- Experience in building out new or proprietary CMS
- Demonstrated success in business process improvement and re-engineering
- Proven ability to manage ambiguity effectively
- Experience creating and managing internal tools a plus
- Excellent communication skills, and a demonstrated ability to work with others in an unpredictable environment
- Flexible and schedule to deal with rapidly-changing, time-constrained launch schedules
- High degree of ownership and accountability
- Able to balance and prioritize multiple projects and assignments
- Highly detail-oriented, organized, and patient
- Familiarity with Git and Typescript a plus
- Experience working with third party agencies, interfacing with client
#LI-DO1
At Hogarth California, the base salary for this position at the time of this posting may range from $68/hr to $88/hr. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click here(opens in a new tab) for more details.
Diversity & Inclusion
Hogarth is an equal-opportunity employer. That means we believe in creating a truly inclusive culture that values diversity, equity and inclusion for everyone through our ideas, our people, how we behave and how we conduct ourselves. We strive to recruit people from diverse backgrounds and support them to achieve long-term success. This not only makes Hogarth a better company and place to work, but an environment where everyone can give their point of view, experience connection, enjoy opportunity and feel a sense of belonging.
We welcome applications from everyone, regardless of race, ethnicity, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation, or physical or mental disability. As part of our commitment to making our hiring processes as equitable as possible, we are currently rolling out a policy which ensures that hiring managers review CVs only after they have been processed through an automated anonymisation system. This aims to ensure that all candidates are considered for interview based solely on their experience and what they can bring to the role. The solution, provided by MeVitae, scans and redacts CVs to reduce potential reviewer bias.
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