Customer Success Manager(Marketing & Sales)

Job Responsibilities:

Support various projects and programs aimed at improving operations and understanding of compliance requirements for third parties

Support the Program Manager with problem solving, providing guidance, access to necessary tooling

Work closely with 3P Vendors to provide support, meet quality assurance, provide training and ultimately execute the program

Understand gaps and support in determining solutions, guiding decision making conversations and then leading implementation of best solutions

Admin: coordinate deadlines on all deliverables, assists in coordinating schedules, take notes in meeting and updating roadmaps accordingly, keeping clear record of dependencies, deadlines and monitoring progress against those deadlines

Monitor, assess, and communicate regulatory changes, emerging compliance risks and trends and new self-serve features to key partners and stakeholders.

Assist business, operations, and other key stakeholders in responding to escalations from leads by conducting, compiling and presenting research as required.

Assist with measuring and reporting progress of program, identifying areas of improvement and driving projects focused o

- Travel required

Skills:

Works well independently and is a strong team player

Previous program management, customer service experience, account management, compliance and/or operations experience

Excellent verbal and written communication skills, experience writing up short and concise posts, longer docs and making presentations, as well as verbally explaining complex requirements

Comfortable leading meetings with key strategic partners and troubleshooting any issues

Ability to present updates in large team meetings

Computer knowledge and various programs such as google suite, excel, project management tools like Asana

Any previous experience working with developers, clients, third parties, integrity, compliance would be helpful in this role

Education/Experience:

Bachelor's degree in a technical, liberal arts or business-related field

Experience in tech (preferred)

Must-Have Skills 1 Workflow management, how to set up a process for workflow, related to customer support (4-5 years minimum)

2 Conflict resolutions or escalation management for resolving issues

3 Written and verbal communication skills

Nice-to-have Skills 1 Experience in Tech Industry

2 Tooling experience in customer support areas like salesforce

3 Working in a face paced environment, high growth and cross functional teams