Microsoft 365 SME

Position: Microsoft 365 SME

Location: Chicago, IL (Remote)

Hiring: Contract

Overview:

We are looking for talented and knowledgeable Microsoft 365 (M365) Expert to join our IT team. As an expert, you will play a critical role in providing advanced support, administration, and optimization of Microsoft 365 services to ensure the stability and efficiency of our IT environment. The ideal candidates will have a solid understanding of M365 components and a passion for delivering high-quality technical solutions and support to our organization.

Responsibilities:

• Provide L2+ support for Microsoft 365 services, including but not limited to SharePoint Online, Teams, Exchange Online, OneDrive for Business, and Power Platform.
• Resolve escalated incidents and service requests related to M365 services within established SLAs, ensuring timely and effective resolution.
• Perform advanced administration tasks such as user management, permissions management, and configuration of M365 environments.
• Collaborate with L3 support and engineering teams to troubleshoot complex technical issues and implement solutions.
• Assist in the planning, implementation, and maintenance of M365 solutions, including migrations, upgrades, and integrations.
• Develop and maintain technical documentation, knowledge base articles, and operational procedures.
• Conduct training sessions and provide guidance to end-users on best practices for using M365 applications effectively.
• Stay informed about Microsoft 365 updates, features, and industry trends to recommend improvements and optimizations.

Must-Have Skills and Experience:

• Bachelor s degree in Computer Science, Information Technology, or related field, or equivalent practical experience.
• 10-12 years of hands-on experience in supporting and administering Microsoft 365 services in a corporate environment.
• Proficiency in administering multiple M365 services such as SharePoint Online, Teams, Exchange Online, OneDrive for Business, and familiarity with Power Platform.
• Strong understanding of M365 security, compliance, and governance features.
• Experience in troubleshooting and resolving technical issues related to M365 services.
• Excellent communication and interpersonal skills with a customer service-oriented approach.
• Ability to work independently and collaboratively in a fast-paced environment, prioritizing tasks effectively.

Good to Have:

• Microsoft certifications such as MS-900: Microsoft 365 Fundamentals, MS-100: Microsoft 365 Identity and Services, and MS-101: Microsoft 365 Mobility and Security are preferred.
• Experience with PowerShell scripting and automation for M365 administration tasks is a plus.

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