Meetings and Events Technology Specialist

Role: Meetings and Events Technology Specialist Tech Host

Job Description:
The Meetings & Events Technical Services (METS) team serves as the technology service provider for all company-hosted meetings and events, whether internal or external. The team of highly skilled technical experts spans globally, offering a comprehensive meeting and event technology across all meeting formats, in-person, virtual and hybrid.

What you will do-

The IT (Information Technology) Meetings and Events Technology Specialist plays a crucial role in facilitating both virtual and hybrid meetings and events. In this position, you will partner/ collaborate intimately with the Event Planners/organizers to advise on virtual event setups using platforms like Zoom, Zoom Events, Zoom production studio, MS-Teams. You will provide insights on how technology (features) aligns and support the Event Planners meeting objectives and assist in the smooth running of events, ensuring both attendees and speakers have a seamless experience.

You are good at-

Teaming and fostering deep relationships across IT and various business functions with key stakeholders and meeting organizers

Exhibiting a strong commitment to serving clients in a dynamic and challenging setting, always meeting deadlines

Operating autonomously with a meticulous eye for detail, adept at prioritizing tasks, foreseeing, and addressing urgent issues, and leveraging your substantial technical abilities to deliver a high-class white glove service

Employing your keen analytical skills for problem-solving, proactively acting, and creatively devising strategies to achieve desired results.

Being able to communicate both verbal and non-verbal across all levels of the organization especially senior level, ensuring clear concise communication


Responsibilities:
Event Coordination and Technical Production: Serve as the primary coordinator, advisor, and technical producer for both virtual and hybrid events. This entails leveraging a suite of sophisticated event tools and platforms like Zoom, Zoom Events, Production Studio, Microsoft Teams, Slido, Stream Deck, and others. You will be responsible for the intricate orchestration of these technologies to facilitate engaging and interactive events.
Event Planning and Execution: Lead the comprehensive planning, setup, and execution of virtual and hybrid events. This involves meticulous preparation and coordination to ensure all technical and logistical elements are aligned with the event's goals. Your role will encompass designing event layouts, setting up demo runs for client approvals, and ensuring all content and participant interactions are flawlessly integrated.
Stakeholder Engagement: Act as the main point of contact for key customers and our leadership team, engaging in detailed discussions to precisely understand their requirements and manage expectations effectively. Your expertise will guide the translation of their vision into reality, ensuring alignment with organizational objectives and client satisfaction.
Pre- and Post-Event Production: Oversee all pre- and post-event production and administrative tasks to ensure a comprehensive event lifecycle. This includes sharing crucial post-event data and analytics with stakeholders, crafting visually appealing and functional event designs, and managing all communications to registrants before and after the event.
Technical Troubleshooting: Assume full responsibility for identifying and resolving any technical challenges that arise before, during, or after events. Your technical acumen will be essential in diagnosing and addressing issues promptly, ensuring a smooth and uninterrupted experience for participants and presenters alike. Your role is critical in mitigating disruptions and maintaining the high-quality standard of our event offerings.

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