Epicareer Might not Working Properly
Learn More

Project Manager(PMO) (with SLA)

Salary undisclosed

Apply on

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


Original
Simplified

Job Title: PMO-Service Line Manager

Location: Santa Clara, CA (Onsite)

Duration : Long-Term

Interview Mode : Video

Job Description :

Skill (Primary) PMO-Service Line Manager-Service Line Manager

(1.) To adhere to quality standards, regulatory requirements and company policies

(2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

(3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

(4.) To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.

(5.) To provide support for on call escalations orL3 level support and doing incident and problem management

(6.) Work on value adding activities such Knowledge base update and management, Training s, coaching analysts and conducting interviews or participation in hiring drives.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job