Customer Success Manager

Responsibilities

• Serve as a key player in delivering proactive offerings using Dailymotion’s data and insights resources by owning tasks and leveraging Data & Insights and AdOps teams. You will also be responsible for developing strategic plans for different advertisers. This includes, but is not limited to, the following:
• Collaborate with the Sales team to process, respond to and present RFPs, working closely with AdOps and Sales Marketing
• Build and manage media plans for all live campaigns
• Work cross-functionally with internal stakeholders to analyze opportunities for key accounts and drive strategic optimizations
• Expand and develop client relationships to build and maintain deep-level partnerships
• Focus on client retention, growth, renewal, and client satisfaction
• Oversee I/O processing, campaign setup and creative submission from clients
• Serve as the primary post-sale POC for clients in a designated book of business
• Monitor and influence campaign delivery, troubleshoot and escalate delivery issues to AdOps team when needed
• Create, manage, and deliver ongoing Excel reporting for key accounts
• Collaborate with AdOps to provide optimization for campaigns
• Collaborate with Business Analytics to conduct in-depth data analysis and develop actionable insights/recommendations for future campaigns
• Partner with Business Analytics and Sales Marketing to develop and provide strategic insights, campaign wrap-ups and/or quarterly business reviews to clients

Qualifications

• Strong interest and 2-4 years of experience in digital advertising
• Excellent organizational, interpersonal and communication (written and verbal) skills
• Solid computer skills including intermediate knowledge of spreadsheets (MS Excel), word processing (MS Word), and MS PowerPoint
• Strong attention to detail and organizational skills; ability to contribute to process improvement, inventing and simplifying within existing processes
• Ability to handle multiple priorities
• Strong analytical skills
• Problem identifier and problem solver
• Ability to function equally well independently and as part of a team