Technical Support Representative

Seeking a technical Support Representative for an onsite contract opportunity with a banking client in Chicago IL

If interested , share your word document resume, work authorization, expected hourly pay rate, current location, availability for remote work , skill stack and LinkedIn.

Job Description:

The Technical Support Representative helps ensure proper systems operation so that end users can accomplish business tasks. The individual applies analytical and problem-solving skills to help identify, communicate, and resolve system issues. The individual will work with IT and business partners to ensure expectations are reasonably set and met. Collaborate with staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes. Promote a culture of continuous improvement. Assist with software releases and rollouts and communicate to end users about status and project conditions. Perform software improvements and upgrades. Perform code deployments and releases. Work with team to accurately forecast timing and efforts of work. Complete all tasks with a focus on quality. Meet or exceed established SLOs Provide guidance to less experienced members of the team. Collaborate directly with different areas of IT and the business in order to provide solutions for the Bank. Build rapport and elicit problem details from customers. Provide timely reports on the status of projects as well as any unforeseen issues to management and to business units. Comply with all assigned administrative and operational tasks. Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution. Works to promote an understanding of business process and business requirements with technical staff. Identify and learn appropriate software and hardware used and supported by the organization. Test fixes to ensure problems have been adequately resolved. Adhere to established policies, standards and procedures for ensuring the security and integrity of the Bank systems and data. Provide on-call support of Bank applications. Other duties as required. Knowledge of Agile methodologies, including Scrum and Kanban. Knowledge of cross functional team models. Experience with desktop and server operating systems, including MS Windows server and MS Office products. Experience with IT troubleshooting principles and techniques. Strong written and oral communication skills. Strong interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Strong technical writing skills. Ability to conduct research into a wide range of computing issues as required. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly language. Keen attention to detail. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation. Experience working in a team-oriented, collaborative environment.

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