2025 IT- Client Engineering Summer Internship Program

Overview

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It s all happening on UWM s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It s at the very heart of how we treat each other, our clients and our community. Whether it s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you ll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you ll love working here include:

• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician s office, full-time massage therapist and hair salon
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor caf with Wi-Fi

Responsibilities

• Depeding on the specific team you work with, Client Engineering Summer Team Members:
• Operate and maintain a variety of audio-visual systems and equipment, including projectors, cameras, video switchers, monitors, audio amplifiers, mixers, livestream equipment, and video conferencing tools.
• Provide routine maintenance and troubleshooting for nonfunctional and inoperable AV equipment and end-user audio or video issues.
• Complete meeting and event setups, including furniture and AV equipment placement, and provide support for team meetings, huddles, and trainings both on and off site.
• Install and upgrade hardware and software for client environments, including computers, laptops, printers, and imaging PCs using SCCM.
• Troubleshoot end-user software and hardware issues in diverse operating system environments, focusing on basic PC repair and printer installation.
• Assist with inventory management, asset control, and storage of AV and IT equipment, ensuring organization and cleanliness of stockrooms and warehouses.
• Handle equipment movement during move/add/change requests and pack and unpack items in stockrooms and storage areas.
• Monitor store product counts, analyze sales records, compare them to physical inventory, and report discrepancies to senior specialists.
• Notify senior specialists when stock levels are low and need replenishment, and remove defective equipment from the floor.
• Perform other related duties as assigned or requested, prioritizing tasks and handling multiple projects simultaneously.
• Participate in cohort project with other Summer Team Members, developing and designing team specific tasks, executing project work, and delivering progress presentations.
• Participate in project focused Scrum rituals (standup, refinement, planning, retrospective).

Qualifications

• Graduating with a bachelor s degree in 2025 or 2026 (current junior/senior status).
• The ability to work Monday thru Friday, 40-hours a week, fully on-site in Pontiac, MI from the end of May to mid-August.
• Self-motivated with a strong work ethic and excellent time-management skills.
• Ability to both thrive in a team environment and effectively work independently to complete assignments on time.
• Positive attitude, willingness to learn, and ability to receive and apply feedback.
• Strong critical thinking and problem solving skills while being comfortable in a fast-moving environment.
• Ability to multitask and demonstrate adaptability and forward thinking in the face of technological or organizational change.
• Excellent written and verbal communication skills to communicate complex technical issues and solutions in a clear, simple, and understandable way.
• Familiarity with basic AV equipment including projectors, microphones, portable sound systems, mixing boards, etc.
• Understanding of basic network systems, component and devices.
• Must be able to complete projects and tasks independently with limited direct supervision.
• Ability to create and maintain detailed technical documentation.
• Knowledge of desktop and network support including Microsoft Office and Windows OS.
• Excellent customer service skills.

Nice to have:

• Work examples of prior projects or experience related to this role.
• Prior experience performing activities related to relevant IT roles, such as: AV Technician, Field Support Technician, Inventory Specialist, Desktop Administrator.