Account Manager

Description

Reports to: Regional Director of Program and Institutional Engagement

Department: Program and Institutional Engagement

Status: Exempt - Professional

General Summary

The mission of Portage Learning is to provide students with exceptional academic preparation via quality, accessible, and innovative methods as we assist schools in admitting and educating well-prepared students to succeed in their professions and vocations, positively impacting their communities. We believe this commitment to the individual student is founded on our core values as a company. We fulfill our mission and purpose through service, excellence, innovation, and support. These same ideals are shared in our view of work and how it plays out in each individual employee. At Portage Learning, we believe the growth of a person, as a whole, is necessary for reaching both professional and personal accomplishments. We care about the people who work here and the meaningful impact they have on others.

As an Account Manager, you'll generate, manage, and nurture relationships, drive sales growth, and ensure customer satisfaction. The Account Manager will oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

Key Responsibilities (Essential Functions)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function(s).

• Build and maintain strong, long-lasting client relationships through regular communication including emails, phone calls, virtual meetings, and in-person visits.
• Serve as the main point of contact for assigned clients, addressing their needs, resolving issues, and ensuring a high level of customer satisfaction.
• Understand clients’ business objectives, industry challenges, and opportunities to offer tailored solutions and recommendations in a timely manner.
• Attend conferences as needed to represent Portage Learning, engage with both new and existing customers, and identify and pursue new business opportunities within current and potential accounts.
• Prepare and deliver product presentations, proposals, and course demonstrations to contacts, showcasing the value and benefits of the company’s offerings.
• Collaborate with sales leadership to develop and implement effective sales strategies, plans, and initiatives for assigned accounts, while working closely with internal teams—such as marketing, data, academics, and student services—to meet client needs and support the overall sales process.
• Track and provide feedback on market trends, customer data, and competitive landscape to identify opportunities and threats, and adjust strategies accordingly.
• Track and analyze key performance metrics, including sales revenue, customer acquisition, and retention rates, while also monitoring account performance metrics such as account volume and customer satisfaction to report progress to leadership.
• Maintain accurate and up-to-date records of client interactions, sales activities, and account plans in the CRM (HubSpot) and other systems.
• Provide feedback and insights from clients to internal teams to inform product development, marketing strategies, and service improvements.
• Escalate critical issues to sales leadership and other relevant departments as needed, and collaborate on resolution strategies.
• Perform other duties as assigned.
  
  

Knowledge/Skills Required

• Strong communication, negotiation, and interpersonal skills (written, verbal, listening, and public speaking).
• Excellent problem-solving and critical-thinking abilities, with a strategic and analytical mindset.
• Proficiency in sales CRM systems (e.g. HubSpot, Monday) and Microsoft Office Suite, with the ability to leverage technology to optimize sales processes and workflows.
• Ability to manage multiple accounts and projects simultaneously, with strong organizational and time-management skills.
• Willingness to travel as needed to meet with clients, attend meetings, and participate in industry events.
• Self-motivated and results-driven, with a passion for sales and customer success.
• Must be service oriented with a focus on helping others.
  
  

Qualifications (Education Requirements/Experience)

• Bachelor's degree in business, marketing, sales, or a related field.
• 1 to 3 years of experience in sales, account management, or a related role, with a proven track record of achieving sales targets and driving business growth preferred.
• Demonstrated agreement with and vision for the stated mission, philosophy, values, and goals of Portage Learning.
  
  

Requirements

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, projectors, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to sit; talk and hear, use hands to type, file, handle or feel. The employee is frequently required to reach with hands and arms. Occasionally required to stand; walk and stoop, kneel, crouch or crawl. Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading.
• May require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk, lift, carry and move light to medium weight. Requires good hand-eye coordination, arm, hand, and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and learn technical information.
• Light lifting is required. Exerting up to 100 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force to constantly move objects.
  
  

Position Types And Expected Hours To Work

This is a full-time position. Days and hours of work are typically Monday to Friday, 9:00 a.m. to 5:00 p.m. Must be able to work from the office located in Chippewa Township, PA and conduct a minimum of 80% of work hours in the office.

Travel

This job will require frequent, scheduled travel to multiple states for overnight trips to institutions and conferences. Travel on one or more days of a weekend may also occur occasionally.

Other Duties Disclaimer

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational goals.