Customer Success Manager

As a Customer Success Manager on our Emerging team, you’ll use strong relationship-building skills, strategic planning abilities, and a keen focus on customer success to develop and support our elite clients, Dental Support Organizations (DSOs). You'll collaborate with internal and external stakeholders, including executive leadership, to ensure the optimal utilization of our products and solutions. This position will report directly to the Director of Customer Success, Enterprise.

This position offers a targeted OTE range between $140k-$150k as well as company equity.

The Day-to-Day

You'll be responsible for developing and executing strategies to drive business growth within our Strategic DSO accounts. This includes (but is not limited to):

• Cultivate and maintain strong relationships with DSO clients, driving business growth and ensuring customer satisfaction.
• Develop and execute strategic account management plans to achieve defined goals and objectives.
• Engage with executive leadership within DSOs to foster strong partnerships and alignment with company objectives.
• Analyze customer activity and provide guidance to maximize the value of company offerings.
• Lead the onboarding process for new DSO clients, ensuring seamless adoption and ongoing engagement.
• Act as a subject matter expert on company products and educate clients on their benefits.
• Implement comprehensive engagement and communication strategies to maintain high customer satisfaction and minimize churn.
• Conduct Corporate Business Reviews with DSO executives, aligning programs to drive adoption, growth, and renewals.
• Develop metrics, processes, and best practices to optimize customer value and satisfaction.
• Serve as the primary interface for managing and resolving critical situations within DSO accounts.
• Collaborate cross-functionally to identify additional sales opportunities and enhance product offerings.

To Be Successful

Do these things sound like you? Yes? Good — you’re well on your way to being a successful Emerging Customer Success Manager with us!

• Starting with the obvious: you are PASSIONATE! (Seriously, you must LOVE what you do!)
• You have 5+ years of experience in a customer-facing role, preferably in the Dental Field working with DSOs in the following roles: Customer Success, Customer Support, or Account Management.
• You have previous experience in customer service for software products or related fields.
• You have previous experience in account management for Dental Service Organizations (DSOs).
• You possess exceptional client management and communication skills.
• You have a proven ability to build and maintain valuable relationships with diverse customer accounts.
• You have strong multitasking and organizational abilities.
• You are self-motivated with high energy and a collaborative mindset.
• You can develop and maintain strategic relationships with executive management teams.
• And you have a bachelor’s degree in anything! We mean it! Business, History, Cooking (actually, that could be incredibly useful) … anything.

To Thrive

We’re an entrepreneurial, creative, and passionate group — and if these things sound like you, you won’t just fit in. You’ll thrive with us.

• Self-starter with the ability to “figure it out” but not afraid to ask questions.
• Experience in the dental industry is a plus.
• Familiarity with Salesforce is advantageous.
• No stranger to playing hard and working harder while treating others with respect and dignity.

Our Advantage

If you’re asking yourself “what are the perks of working with us?” Don’t worry. We’ve got you covered.

• We are a Best Places to Work recipient — because we understand the meaning of work hard, play hard!
• You’ll get some skin in the game with employee equity.
• We stand behind and celebrate our core values.
• There’s transparent communication from the top down.
• You’ll have a collaborative, smart, and forward-thinking team to share ideas with.
• You’ll have a direct, meaningful impact as we scale.
• You’ll experience a culture filled with opportunities to connect in-person and virtually.
• We have a casual dress code.
• We offer hybrid and remote work schedules.
• And we’ve got you covered in all the most important benefits: health, 401k match, wellness, disability, employee discounts, time away — and more!

Our Commitment to You

Be yourself. Always.

We want you to apply even if you do not meet every requirement. We are committed to building an inclusive, varied culture that welcomes, promotes, supports, and celebrates the diverse backgrounds of our employees. It is what drives innovation, ignites creativity, and ultimately gives us a competitive advantage.

We want you to be you — because how boring would life be if we were all the same?

About Us

Create Membership Plans that Patients and Providers Love

As everyone knows, dental health is critical to overall health. Unfortunately, dental insurance is too complicated, too confusing, and too expensive for dentists and patients alike. As a result, 40% of US consumers do not have dental coverage, 50% of US consumers do not visit a dentist each year, and dentists continue to struggle with practice success while managing complicated insurance plans with low reimbursement fees, coverage limits and claims denials.

Company Overview

Our mission is to make professional oral care accessible to everyone with a membership model that patients and providers love.

We are doing something about this. We connect dentists directly with patients to eliminate the inefficiency, cost, and hassle of workarounds. Using our cloud-based platform, dentists easily design, implement, and grow a successful membership plan with their own dental care plans, offering them directly to patients. The result is affordable, comprehensive dental coverage that works for dental practices and enables patients to get the professional oral care they need.

As the established leaders in the dental membership space, Kleer and Membersy support a combined footprint of over 20,000 dentists and millions of patients across all 50 states, and cover the entire spectrum of dental practices, from independent solo practices to the largest DSOs in the country.

Kleer and Membersy came together in 2024 to provide an unmatched dental membership solution and experience. Leveraging their complementary strengths, industry expertise, and scale, Kleer and Membersy will create significant value for DSOs, independent dental practices, and their patients by expanding access to care for all uninsured and underinsured Americans, including more than 76 million adults without dental insurance.